Hotel Front Desk Specialist

Chesapeake Payroll Services, LLC; Romulus (MI); Presencial; USD 25.000 - 32.000; Jornada completa

Descripción de la vacante

Sheraton Detroit Metro Airport is seeking a Front Desk Agent to warmly welcome guests, perform efficient check-in/check-out, and handle reservations and rate inquiries. You will maintain front desk operations, post charges accurately, and ensure smooth daily transactions using the Front Office system or manual methods.

The role requires flexibility for varied schedules to serve guests 24/7. Candidates should demonstrate a strong work ethic and a team orientation, providing excellent guest

Formación

• Greet and communicate cordially with guests, check them in and out promptly.
• Ability to handle reservations and pre-registration when needed.
• Accurate cash handling and charge posting for hotel charges.

Responsabilidades

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Conocimientos

Strong work ethic

Team player

Customer service

Educación

High school diploma

Descripción del empleo

Sheraton Detroit Metro Airport is seeking a Front Desk Agent to warmly welcome guests, perform efficient check-in/check-out, and handle reservations and rate inquiries. You will maintain front desk operations, post charges accurately, and ensure smooth daily transactions using the Front Office system or manual methods.

The role requires flexibility for varied schedules to serve guests 24/7. Candidates should demonstrate a strong work ethic and a team orientation, providing excellent guest