Guest Experience Host — Airport Front Desk

Remington Hotels; Romulus (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Remington Hotels in Romulus, MI is seeking a Front Desk Agent for the Sheraton Detroit Metro Airport. You will welcome guests, check them in and out, and assist with reservations in a fast-paced, friendly setting.

Ideal candidates are reliable, flexible for nights and weekends, and comfortable processing guest charges using the Front Office system. Strong teamwork and communication are essential to deliver standout guest experiences.

Qualifications

• High work ethic and self-initiative.
• Must be able to work varying schedules including nights, weekends and holidays.
• Team-oriented and focused on delivering great guest experiences.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Assist in pre-registration and block reservations when necessary.
• Post charges accurately in the Front Office system.
• Maintain working knowledge of Front Office procedures and daily transactions.
• Handle cash, checks, and credit card information for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts and cancellation procedures.

Skills

Guest service

Team player

Flexibility

Attention to detail

Tools

Front Office system

Job description

Remington Hotels in Romulus, MI is seeking a Front Desk Agent for the Sheraton Detroit Metro Airport. You will welcome guests, check them in and out, and assist with reservations in a fast-paced, friendly setting.

Ideal candidates are reliable, flexible for nights and weekends, and comfortable processing guest charges using the Front Office system. Strong teamwork and communication are essential to deliver standout guest experiences.