Front Desk Agent - Sheraton Detroit Metro Airport

Mr C. Hotels; Romulus (MI); On-site; USD 19,000 - 25,000; Full time

Job summary

Remington Hotels in Romulus, MI is seeking a Front Desk Agent for the Sheraton Detroit Metro Airport. You will welcome guests, check them in and out, and assist with reservations in a fast-paced, friendly setting.

Ideal candidates are reliable, flexible for nights and weekends, and comfortable processing guest charges using the Front Office system. Strong teamwork and communication are essential to deliver standout guest experiences.

Qualifications

• High work ethic and self-initiative.
• Must be able to work varying schedules including nights, weekends and holidays.
• Team-oriented and focused on delivering great guest experiences.

Responsibilities

• Greet guests and check them in and out promptly and professionally.
• Assist in pre-registration and block reservations when necessary.
• Post charges accurately in the Front Office system.
• Maintain working knowledge of Front Office procedures and daily transactions.
• Handle cash, checks, and credit card information for hotel charges.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts and cancellation procedures.

Skills

Guest service

Team player

Flexibility

Attention to detail

Tools

Front Office system

Job description

Front Desk Agent - Sheraton Detroit Metro Airport

#26-3294

Location Description

Designed with your needs in mind, Sheraton Detroit Metro Airport provides a perfect blend of modern comfort and convenience. Ease into your travels with our free shuttle service to and from Detroit Metropolitan Wayne County Airport. Rediscover Detroit with our easy access to attractions such as The Henry Ford Museum and Ford Field. Afterwards, find sanctuary in our soothing hotel rooms and suites. Seek entertainment on our flat-screen TVs, and complete last-minute business tasks at our sleek workstations. When hunger arises, delight in the convenience of our in-room dining, and indulge in American cuisine at one of our two on-site restaurants. If you're looking to stay active on the road, work up a sweat at our 24-hour fitness center and swim laps in our indoor heated pool. Hosting a special occasion? When it comes to your event needs, our ballroom venue creates the perfect backdrop for wedding receptions and business meetings.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Dueto the high volume of applications, we are not able to respond to individual requests for updates.

Requirements

What we are looking for

• High work ethic and self-initiative
• May be required to work varying schedules to include nights, weekends, and holidays
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Physical Requirements:

• Occasional standing and walking throughout the workday.
• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.
• Ability to communicate effectively verbally and in writing.
• Occasionally required to stand, walk, bend, reach, or carry items.
• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).
• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).
• Ability to hear and participate in conversations and meetings, use phone and/or headset
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

Applicants have rights under Federal Employment Laws