Hotel Front Desk & Reservations Specialist

Obsolete Site; Waianae (HI); On-site; USD 38,000 - 60,000; Full time

Job summary

Army NAF on Oahu is seeking a front desk clerk to support guest registrations, process payments, and provide information on facilities and policies. The role requires attention to detail in completing registration forms and distributing room keys.

The position involves cash handling, customer service, and working rotating shifts including nights, weekends, and holidays. Prior hotel front desk or hospitality experience is preferred, and compliance with background checks is required.

Qualifications

• Ability to add, subtract, multiply and divide for reports and data entry.
• Good verbal communication skills and customer service skills.

Responsibilities

• Makes reservations for incoming guests based on room availability and assists clientele in completing forms and registration cards.
• Answers questions about rules and regulations governing quarters; issues room keys.
• Updates registration information and orients guests concerning facilities and equipment.
• Computes charges for guests checking out, receives payments and room keys; renders receipts; reconciles cash.
• Performs other duties as assigned.

Skills

Numerical basic math

Verbal communication

Customer service

Job description

Army NAF on Oahu is seeking a front desk clerk to support guest registrations, process payments, and provide information on facilities and policies. The role requires attention to detail in completing registration forms and distributing room keys.

The position involves cash handling, customer service, and working rotating shifts including nights, weekends, and holidays. Prior hotel front desk or hospitality experience is preferred, and compliance with background checks is required.