Hotel Front Desk Representative - MGM Grand Detroit

MGM Resorts; Detroit (MI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Wellness incentive programs

Health & Income Protection Benefits

Discounts on hotels, F&B, retail, and

Free meals in employee dining room

Promotional opportunities

Volunteer opportunities

Partner discounts

Job summary

MGM Grand Detroit is seeking a friendly, professional Front Desk Representative to create exceptional guest experiences from the moment guests arrive. You'll welcome guests, manage check-ins/outs, and collaborate with housekeeping to meet guest needs.

The ideal candidate has guest service experience, strong listening skills, and proficiency with hotel software. A High School Diploma or equivalent is required, with shifts including weekends and holidays.

Qualifications

• Guest service experience.
• Strong listening skills to understand guest needs and resolve issues promptly.
• Comfortable and proficient in using hotel management software and front desk technology.
• Must have a High School Diploma, GED or equivalent.
• Work varied shifts, including weekends and holidays.

Responsibilities

• Welcome guests to the property and MGM Resorts family by providing memorable service.
• Manage early and late check‑ins/outs and walk-ins with a seamless, professional experience.
• Coordinate with Housekeeping and other departments to meet guest expectations and requests.
• Ensure correct charges and credits are posted; handle cash/credit transactions per procedures; balance cash and cash equivalents.
• Control and issue keys while maintaining guest privacy and security.

Skills

Guest service

Active listening

Front desk software

Education

High School Diploma/GED

Tools

Booking systems

Outlook

MS Word

Excel

Job description

Detroit, Michigan

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

Join the team that defines world-class hospitality in the heart of Detroit. MGM Grand Detroit is seeking a friendly, professional, and service-driven Front Desk Representative to create exceptional guest experiences from the moment they arrive.

THE STARTING RATE:

$18.70

THE DAY-TO-DAY:

• Welcome guests to the property and the MGM Resorts family by providing memorable service, anticipating guest needs and responding to and resolving any guest complaints in alignment with S.H.O.W. Service Basics
• Deliver a seamless and professional experience managing early and late property arrivals/departures and walk‑ins and all other tasks associated with guest room check‑ins and check‑outs
• Partner with Housekeeping and other related departments to meet guest expectations and special requests
• Ensure correct charges and credits are posted, collect payments, handle cash and credit transactions, and demonstrate responsibility in balancing all cash and cash equivalent transactions using property cash handling procedures
• Control and issue keys while promoting security, privacy, and confidentiality of all guests while providing a relaxing and hassle‑free experience from start to finish

THE IDEAL CANDIDATE:

• Guest service experience
• Strong listening skills to understand guest needs and concerns, ensuring satisfaction and resolving issues promptly
• Comfortable and proficient in using hotel management software (e.g., booking systems, reservation software), computer software (e.g., Outlook, MS Word, Excel) and other front desk technology
• Must have a High School Diploma, GED or equivalent
• Work varied shifts, to include weekends and holidays

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally
• Health & Income Protection Benefits (For eligible employees)
• Access to a variety of company Hotel, Food and Beverage, Retail, and Entertainment Discounts
• Free meals in our employee dining room
• Various programs and networking opportunities to help you get promoted
• Volunteer opportunities to give back to the community
• Other various discounts with company partners such as travel, electronics, online shopping, and many more!