Hotel Front Desk Representative

Churchill-Downs-Inc; Terre Haute (IN); On-site; USD 17,000 - 24,000; Full time

Job summary

Terre Haute Casino Resort is seeking a Hotel Front Desk Representative to join our team in Terre Haute. This full-time position requires availability to work evenings and weekends.

The Welcome Desk Agent will check guests in, issue room keys, manage reservations, and handle guest inquiries with professionalism. The role includes balancing cash, coordinating with housekeeping, and providing high-quality customer service in a dynamic casino-hotel environment.

Qualifications

• High School Diploma or equivalent required. Knowledge of principles and processes for providing customer service.
• Ability to perform basic mathematics
• Ability to define problems, collect data, establish facts and draw valid conclusions.
• Candidate must be experienced in Microsoft Office.

Responsibilities

• Greets, registers, and assigns rooms to hotel guests.
• Verifies guest identification and establishes payment method.
• Issues room keys and relays instructions to guests.
• Keeps records of room availability and guests’ accounts on computer.
• Computes bills and collects payments.
• Makes and confirms reservations.
• Answers PBX calls and routes calls to proper extension.
• Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex.
• Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
• Coordinates with player services and housekeeping on amenities and room assignments of hosted guests.

Skills

Communication skills

Customer service

Time management

Confidentiality

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; a 122-room luxury hotel with pool; and 5 restaurants and 6 bars.
Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track!
At Terre Haute Casino Resort, we know success starts with you our valuable team members. That’s why we offer comprehensive benefits to complement your dedication to help make the Terre Haute a great place to work and play.

JOB SUMMARY

• Hotel Front Desk Representative
• Full Time Position
• Must be able to work evenings and weekends
• $15.00 Hourly

The Welcome Desk Agent accommodates hotel guests by registering and assigning rooms, issuing room keys, transmitting and receiving messages, keeping records of occupied rooms and guests’ accounts, presenting statements to and collecting payments from departing guests, making and confirming reservations, answering PBX calls and connecting callers to the appropriate extension.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job with or without reasonable accommodations. This list of duties and responsibilities is not intended to be all-inclusive, but a general illustration.

• Greets, registers, and assigns rooms to hotel guests.
• Verifies guest identification and establishes how the guest will pay for the accommodations.
• Issues room keys and relays instructions to guests.
• Keeps records of room availability and guests’ accounts on computer.
• Computes bills and collects payments.
• Makes and confirms reservations.
• Uses player CMP system to make Marketing offer reservations.
• Answers PBX calls and routes calls to proper extension.
• Answers inquiries pertaining to hotel services, shopping, dining, entertainment and any other activity connected with the hotel, casino or entertainment complex.
• Advises housekeeping staff when rooms have been vacated and are ready for cleaning.
• Coordinates with player services and housekeeping on amenities and room assignments of hosted guests.
• Contacts housekeeping or maintenance staff when guests report problems.Performs simple bookkeeping activities, such as balancing cash accounts.
• Other duties as assigned.

REQUIRED SKILLS AND ABILITIES

STANDARDS OF PERFORMANCE

Ability to maintain high levels of confidentiality and integrity.

Maintain interpersonal working relationships among all Team Members and the public.

Excellent verbal and written communication skills.

Willingness to assume overall responsibility relative to the performance of the position

Must be detail oriented, have a professional attitude, strong organizational and time management skills, and be customer-focused

Available to work when needed, including weekends, holidays, and nights.

EDUCATION AND EXPERIENCE

EDUCATION, TRAINING, AND EXPERIENCE

High School Diploma or equivalent required. Knowledge of principles and processes for providing customer service.

Ability to perform basic mathematics

Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of instructions in written, oral, diagram or schedule form.

Candidate must be experienced in Microsoft Office.

CERTIFICATES AND LICENSES

Must be able to obtain and maintain appropriate applicable licensing.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit or stand; walk; use hands to finger reach, handle, or feel objects, tools, or controls; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and talk or hear. The employee may also be required to lift, push, and pull up to 50lbs independently or more than 50lbs with assistance. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment can be moderate to loud at times.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.