Casino Player Host

Churchill-Downs-Inc; Terre Haute (IN); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k Plan with company match

Employee Stock Purchase Plan (15%!10?

Flexible Spending Account

Health Savings Account

Disability Plans

Life Insurance

Paid Time Off

Tuition Reimbursement ($5,200 per year

Job summary

Terre Haute Casino Resort is seeking a Casino Player Host to develop and maintain relationships with VIP customers and new players, driving incremental gaming revenues through personalized services and sign-ups to the Players Club.

The role requires greeting guests, arranging accommodations and comps per guidelines, and supporting promotions and events to enhance guest loyalty and visitation. Excellent communication and customer service are essential.

Qualifications

• LANGUAGE ABILITY: read, write and present information to guests and team members.
• MATH ABILITY: perform currency calculations and basic arithmetic.
• REASONING ABILITY: apply common sense to carry out instructions and solve problems.
• COMPUTER SKILLS: proficient with customer tracking systems and MS Office tools.

Responsibilities

• Maintain relationships with high value guests and greet guests in the casino.
• Increase the database of Players’ Club members with high value new sign-ups.
• Inform guests of promotions, events, and comps.
• Assist with booking trips and arranging transportation for guests.
• Provide excellent guest service and resolve issues promptly.

Skills

Language ability

Math ability

Reasoning ability

Computer skills

Education

High school diploma or equivalent

College degree preferred

Extensive customer service experience

Tools

Customer tracking system

Microsoft Outlook

Job description

Career Opportunities: Casino Player Host (5434)

Terre Haute Casino Resort features 1,000 slot machines; 35 table games including blackjack, craps, roulette, and poker tables; a 122-room luxury hotel with pool; and 5 restaurants and 6 bars.
Enjoy being part of a winning team, with competitive pay and great benefits to get you on the fast track!
At Terre Haute Casino Resort, we know success starts with you our valuable team members. That’s why we offer comprehensive benefits to complement your dedication to help make the Terre Haute a great place to work and play.

• Company Benefits Include:
• 401k Plan with company match
• Employee Stock Purchase Plan (15% discount)
• Flexible Spending Account
• Health Savings Account
• Company Paid Short-Term and Long-Term Disability Plans
• Company Paid Basic-Term Life Insurance
• Paid Time Off
• Tuition Reimbursement ($5,200 per year for undergrad and graduate course work)
• A Variety of Team Member Discounts include:
  • Ford Affiliate Program
  • Verizon
  • AT&T
  • TicketsAtWork
  • Skechers
  • Sherwin Williams
  • Meal Discounts
• Company-Sponsored Volunteer Opportunities
• Team Member Recognition Program
• Advancement opportunities and the chance for further professional development are also available.

JOB SUMMARY

Develops and maintains relationships with existing and new VIP customers through personal contact in order to generate incremental gaming revenues. Develops and maintains new assigned players to build customer loyalty. Candidate must monitor and assist players, sign up and issue new players club cards to non-carded players thus increasing the database.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Maintain relationships with high value guests. Greets guests in the casino and participates in social events and special promotions targeting invited guests on and off property.

Responsible for increasing the database of Players’ Club members with high value new player sign-ups.

Evaluates player ratings to track visits, arranges accommodations and provide comps utilizing established guidelines.

Exercise sound business judgment generating effective solutions to guest complaints quickly and/or raising issue to management as necessary.

Inform guests of special upcoming events such as concerts, parties, promotions, etc.

Assists with completing booking of trips for guests.

Meets and greets jackpot winners of certain amounts set by the slot department and offer congratulations.

Assist in promotions and special events as needed. Is prepared to answer questions on promotions and events for guests.

Complete all required reports as requested.

Provides assistance to high value guests by arranging transportation services, lodging, dining and entertainment needs while visiting the casino.

Provides assistance as needed to fellow Casino Host(s) and the Executive Casino Host with their hosted players.

Achieves predetermined targeted revenue quotas, profitability goals, and other measured goals provided by management.

Responsible for marketing to predetermined active and inactive customers by email, mail and phone to further develops brand loyalty and visitation.

Maintains up-to-date knowledge of all electronic gaming machines, Table Games, player tracking systems, promotions, events, entertainment and general property information.

Reviews all Indiana Gaming Commission exclusions to ensure compliance and that communication to any type of excluded player does not occur.

Safeguard the confidential nature of all departmental and company records.

May issue a complimentary in accordance with the approved comp matrix.

REQUIRED SKILLS AND ABILITIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

LANGUAGE ABILITY

Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information to and respond to questions from guests and other employees of the Company in one-on-one and small group situations.

MATH ABILITY

Ability to add, subtract, multiply and divide, using whole numbers and decimals. Ability to perform these operations using units of American currency.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written or oral form. Ability to deal with problems involving multiple variables in non-standardized situations.

COMPUTER SKILLS

Must possess a thorough knowledge of a keyboard to maneuver customer screens in the customer tracking system in a timely fashion. Basic knowledge of Microsoft Office, including Outlook, preferred

EDUCATION AND EXPERIENCE

High school diploma or equivalent. College degree preferred. Extensive prior customer service experience required.

PHYSICAL REQUIREMENTS & WORKING CONDITIONS

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. The noise level in the work environment is loud. There is smoking in the casino, and therefore the environment may be smoky. May be required to work in outdoor weather conditions.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Candidate must be able to sit, stand, and walk for extended periods of time. Candidate is frequently required to move to different areas of the casino. Dexterity of the hands required as the candidate will be using computers and other office equipment. Candidate is occasionally required to reach with hands and arms. Candidate is required to talk and hear. The employee may be required to lift up to 25 lbs. Specific vision abilities required by this job include close vision.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.