Hotel Front Desk Receptionist

Bighornlaw; Tucson (AZ); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading hotel is seeking a professional hotel front desk agent to create exceptional guest experiences. Responsibilities include managing bookings, handling inquiries, and ensuring guests have a pleasant stay. Candidates should have strong communication skills, organizational abilities, and one year of relevant experience.

Qualifications

• 1+ year of hotel industry experience preferred.
• Impeccable interpersonal and customer service skills.
• Ability to handle stressful situations effectively.

Responsibilities

• Welcome, check-in, and check-out guests.
• Manage room bookings and handle inquiries.
• Ensure guest account information is accurate.

Skills

Customer service

Interpersonal skills

Time management

Organizational skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Responsibilities

• Handle customer complaints as necessary
• Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
• General bookkeeping: ensure all hotel guest account information is accurate and up-to-date
• Work with the housekeeping staff to ensure rooms are ready for new guests
• Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information

Qualifications

• 1+ year of hotel industry experience or related job preferred
• Displays impeccable interpersonal, time management, organizational skills, and customer service skills
• Must have graduated high school, received a GED or equivalent
• Well-versed in taking telephone calls and handling stressful situations
• Has previous experience or working knowledge of Microsoft Office and reservation management systems

Compensation

$16 - $17 hourly

About Homewood Suites Tucson

Homewood Suites by Hilton is located at the corner of River and Campbell in St. Phillips Plaza.