Hotel Front Desk Receptionist

Nivea Hospitality; Sugarcreek (OH); On-site; USD 25,000 - 35,000; Part time

Job summary

Join a leading hospitality team as a Front Desk Receptionist at an award-winning hotel in Ohio. Be part of a dedicated team that ensures guests feel at home. Responsibilities include check-in/check-out, guest service, and maintaining a welcoming atmosphere.

Qualifications

• Strong customer service skills required.
• Organizational abilities needed for smooth operations.

Responsibilities

• Check-in and check-out guests, ensuring smooth departures.
• Handle payments and process transactions.
• Address guest concerns professionally.

Skills

Customer Service

Attention to Detail

Organizational Skills

Job description

Join our Team as a Hotel Front Desk Receptionist Staff Needed

Are you passionate about ensuring a clean, welcoming environment for guests? Do you take pride in attention to detail and enjoy being part of a dedicated team? If so, we invite you to become a valued member of our Front Desk Team at Wallhouse Hotel located in Walnut Creek, Ohio.

About the Hotel: The Wallhouse Hotel is an award-winning hotel in Amish Country with easy access to outdoor activities in east central Ohio. We are committed to providing exceptional guest experiences, and believe that friendly staff are key to achieving this. Our team is at the heart of our commitment to excellence, ensuring guests feel at home during their stay.

Essential Job Functions

1. Check-in and Check-out: Welcome guests, verify reservations, assist with check-in, provide hotel information, settle bills, and ensure smooth departures.
2. Room Assignments: Assign rooms based on guest preferences, availability, and requests; manage keys and room readiness.
3. Guest Service: Provide information about local attractions and services.
4. Handling Guest Concerns: Address issues professionally and find solutions to ensure satisfaction.
5. Payment and Billing: Handle payments, process transactions, and provide accurate bills.
6. Safety and Security: Maintain a safe environment.
7. Phone and Reservations: Answer calls, manage reservations, and oversee room availability.
8. Administrative Tasks: Record keeping, manage guest profiles, and track room inventory.
9. Communication: Interact effectively with guests, staff, and management.
10. Hospitality: Create a welcoming atmosphere, making guests feel valued.

Overall, this role requires strong customer service skills, organizational abilities, and attention to detail to ensure a positive guest experience and smooth hotel operations.

Job Details

• Type: Part-Time
• Seniority Level: Entry Level
• Employment Type: Full-Time
• Job Function: Administrative
• Industry: Hospitality