Hotel Front Desk Receptionist

Suburban Extended Stay; Monaca (Beaver County); On-site; USD 10,000 - 60,000; Full time

Job summary

A well-established hotel is seeking a positive and professional hotel front desk agent to ensure exceptional guest experiences. The role involves managing bookings, addressing inquiries, and providing warm welcomes to guests. Ideal candidates will possess strong communication skills and experience in the hospitality industry.

Qualifications

• 1 year experience as a hotel front desk agent or similar role preferred.
• Comfortable handling phone calls and stressful situations.
• Strong commitment to guest satisfaction.

Responsibilities

• Manage room bookings and answer inquiries regarding available rooms.
• Welcome guests, check them in and out, and provide correct keys.
• Keep accurate records of hotel guest account information.

Skills

Communication skills

Time management

Organizational skills

Customer service skills

Interpersonal skills

Education

High school diploma or GED

Tools

Microsoft Office

Reservation management systems

Job description

We’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Bookkeeping: keep accurate records of all hotel guest account information • Mitigate customer complaints as needed • Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests’ needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs • Communicate with housekeeping to make sure guest rooms are ready • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers Qualifications: • Comfortable taking telephone calls and mitigating stressful situations • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred • Excellent time management skills, organizational skills, customer service skills, and interpersonal skills • Must have graduated high school, received a GED or equivalent • Working knowledge of Microsoft Office and reservation management systems Compensation: $12 - $13 hourly

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