Hotel Front Desk Manager

Nbutexas; Southfield (MI); On-site; USD 45,000 - 50,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid Time Off (PTO)

Career growth and advancement

Job summary

Nbutexas in Southfield, MI is seeking a Front Office Manager to lead the Front Desk team, delivering exceptional guest experiences and serving as a key member of the hotel's leadership. You will recruit and train agents, manage schedules and payroll, handle guest concerns, drive satisfaction, and coordinate with Housekeeping, Engineering, and Sales to ensure smooth operations.

This role requires strong hospitality leadership, excellent communication, and a flexible schedule including weekends

Qualifications

• Experience as Front Office Leader in hospitality.
• Strong knowledge of front office operations and guest service standards.
• Ability to resolve guest concerns professionally.
• Excellent organizational, communication, and problem-solving skills.
• Experience with hotel property management systems preferred.
• Ability to work a flexible schedule including weekends/holidays.

Responsibilities

• Lead Front Desk and Guest Services to ensure exceptional guest experiences.
• Recruit, train, and develop Front Desk Agents and Guest Service Associates.
• Create schedules, manage labor costs, and payroll for the department.
• Handle guest concerns, service recoveries, billing issues, and escalations.
• Drive guest satisfaction through service execution and accountability.
• Oversee loyalty program recognition and elite member service.
• Monitor guest service cases and brand standard compliance.
• Coordinate with Housekeeping, Engineering, and Sales for seamless ops.
• Manage OTA reservations and third-party channels.
• Review daily reports, occupancy forecasts, and room availability.

Skills

Front Office Leadership

Guest Service Standards

Team Leadership

Communication

Problem Solving

Labor Cost Management

Tools

Hotel PMS

Job description

Front Office Manager

Are you a hospitality leader who enjoys creating exceptional guest experiences, developing strong teams, and keeping hotel operations running smoothly? We are seeking a Front Office Manager to lead our Front Desk team and serve as a key member of the hotel's leadership team. This is an excellent opportunity for a guest-focused professional who thrives in a fast-paced environment and is passionate about service excellence.

Southfield, MI | $48-52K

Benefits & Compensation

• $45,000–$50,000 annual salary
• Comprehensive benefits package
• Paid Time Off (PTO)
• Career growth and advancement opportunities

Key Responsibilities

• Lead all Front Desk and Guest Services operations to ensure an exceptional guest experience from arrival through departure
• Recruit, train, coach, and develop Front Desk Agents and Guest Service Associates
• Create schedules, manage labor costs, and oversee payroll administration for the department
• Handle guest concerns, service recovery situations, billing issues, and operational escalations
• Drive guest satisfaction scores through exceptional service execution and team accountability
• Ensure proper recognition and service delivery for loyalty program and elite members
• Monitor and manage guest service cases while maintaining compliance with brand standards
• Utilize property management and reservation systems to manage room inventory, arrivals, departures, and guest requests
• Support revenue growth through room upgrades, upselling initiatives, and loyalty program enrollments
• Review daily reports, occupancy forecasts, arrivals, departures, and room availability
• Ensure accuracy of billing, deposits, cash handling, night audit procedures, and financial controls
• Manage online travel agency reservations and third-party booking channels
• Coordinate closely with Housekeeping, Engineering, and Sales teams to ensure seamless hotel operations
• Maintain compliance with company policies, operating procedures, safety standards, and brand requirements

Qualifications

• Previous hotel Front Office Manager, Assistant Front Office Manager, Guest Services Manager, or similar leadership experience
• Strong knowledge of front office operations and guest service standards
• Ability to resolve guest concerns professionally and effectively
• Strong organizational, communication, and problem‑solving skills
• Experience with hotel property management systems preferred
• Ability to work a flexible schedule, including weekends and holidays as needed

JOB ID: 180678#post

Tina Churchill-Spencer