Hotel Front Desk Associate

Spring-Hill-Suites; Florence (KY); On-site; USD 30,000 - 42,000; Full time

Job summary

Spring-Hill-Suites in Florence, KY is seeking a friendly Front Desk Associate to warmly greet guests, complete check-ins/outs, and assist with reservations and inquiries. The role requires reliable communication, basic computer skills, and a team-oriented mindset to maintain a smooth front desk operation.

Flexibility for 1st and 2nd shifts, including weekends and holidays as needed, is essential. Ideal candidates bring customer service experience and a professional, courteous demeanor to ensure

Qualifications

• Customer service experience preferred.
• Strong communication and multitasking skills.
• Basic computer skills needed.
• Dependable, punctual, and team-oriented.
• Ability to work 1st and 2nd shifts.

Responsibilities

• Greet and assist guests in a courteous and professional manner.
• Check guests in and out efficiently.
• Handle reservations, payments, and basic accounting tasks.
• Answer phones and respond to guest inquiries.
• Resolve guest concerns promptly to ensure a positive stay.
• Maintain a clean and organized front desk area.

Skills

Customer service

Communication

Multitasking

Basic computer skills

Punctuality

Team oriented

Job description

We are seeking a friendly, reliable Front Desk Associate to join our hotel team. This position requires availability for 1st and 2nd shifts, including weekends and holidays as needed.

Responsibilities:

• Greet and assist guests in a courteous and professional manner
• Check guests in and out efficiently
• Handle reservations, payments, and basic accounting tasks
• Answer phones and respond to guest inquiries
• Resolve guest concerns promptly to ensure a positive stay
• Maintain a clean and organized front desk area

Requirements:

• Customer service or hospitality experience preferred
• Strong communication and multitasking skills
• Basic computer skills
• Dependable, punctual, and team-oriented
• Ability to work 1st and 2nd shifts