Hotel Front Desk Agent - Hampton Inn Coventry

Buffalo Lodging Associates, LLC; Coventry (RI); Sur place; USD 35 000 - 42 000; Plein temps

Avantages offerts par ce poste

Paid weekly

Medical, dental & vision insurance

401(k) with employer match

Paid vacation & sick time

Paid holidays

Tuition reimbursement

Flexible Spending Account

Life insurance

Short-term disability insurance

Long-term disability insurance

Employee assistance program

Hotel discounts

Résumé du poste

Buffalo Lodging Associates, LLC is hiring a Front Desk Agent at the Hampton Inn by Hilton-Coventry/Warwick Area in Coventry, RI. The role focuses on welcoming guests, handling check-in/check-out, reservations, and providing information on hotel services and local dining options.

The successful candidate will demonstrate excellent guest service, accurate cash handling, and the ability to manage inquiries promptly in a fast-paced environment. Benefits include medical, retirement, and paid time off.

Qualifications

• Experience in front desk or guest services preferred.
• Ability to handle multiple tasks efficiently in a busy hotel environment.
• Strong communication and problem-solving skills.

Responsabilités

• Greet guests and complete check-in/check-out using the property management system.
• Handle cash, credit card information and hotel transactions.
• Inform guests about hotel services and local amenities to create a welcoming environment; respond to requests promptly.
• Take reservations from callers and input information into the system; update/cancel as needed.
• Typical Schedule: Morning Shifts 7 AM–3 PM; weekend availability required.

Connaissances

Guest service

Cash handling

Communication skills

Reservation inputting

Description du poste

Hampton Inn by Hilton-Coventry/Warwick Area, 850 Centre of New England Blvd, Coventry, RI 02816

We are currently looking for a Front Desk Agent to join our Team! The Hampton Inn by Hilton-Coventry/Warwick area is centrally located in Rhode Island. We are near I-95 and walking distance to many restaurants for our guests to enjoy. T.F. Green Airport and downtown Providence are less than 20 minutes away. Our hotel has 124 guest rooms and we offer a daily free hot breakfast to all our guests. The Hampton Inn by Hilton is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include:

• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Typical Schedule : Morning Shifts : 7 AM - 3 PM Weekend Availability needed

Benefits

At Buffalo Lodging, we are committed to keeping our most important assets - our employees - healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Medical, Dental & Vision Insurance
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts - for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program