Hotel Front Desk Agent – Flexible Hours & Growth

Sleep Inn & Suites; Devils Lake (ND); On-site; USD 18,597 - 20,664; Part time

Job summary

Sleep Inn & Suites is seeking a dedicated hotel front desk agent to join our guest services team in Devils Lake, North Dakota. The ideal candidate will excel in providing exceptional customer service and managing guest account information. Responsibilities include checking guests in and out, handling complaints, and ensuring accommodations are ready. A minimum of 1 year in hospitality and strong interpersonal skills are preferred. Compensation ranges from $13.50 to $15.00 hourly, with opportunities for growth.

Qualifications

• 1 year of experience in hospitality as a front desk agent or similar role.
• Experience answering calls and managing stressful situations.
• Knowledge of Microsoft Office and reservation systems.

Responsibilities

• Connect with housekeeping to ensure guest accommodations are ready.
• Handle customer complaints when necessary.
• Take incoming calls and manage booking requests.
• Check guests in and out, providing correct keys and room numbers.
• Ensure all guest account information is accurate and up-to-date.

Skills

Interpersonal skills

Time management

Organizational skills

Customer service skills

Education

High school diploma, GED, or equivalent

Tools

Microsoft Office

Reservation management systems

Job description

Sleep Inn & Suites is seeking a dedicated hotel front desk agent to join our guest services team in Devils Lake, North Dakota. The ideal candidate will excel in providing exceptional customer service and managing guest account information. Responsibilities include checking guests in and out, handling complaints, and ensuring accommodations are ready. A minimum of 1 year in hospitality and strong interpersonal skills are preferred. Compensation ranges from $13.50 to $15.00 hourly, with opportunities for growth.