Front Office Supervisor

Buffalo Lodging; United States; On-site; USD 26,000 - 28,000; Full time

Benefits offered by this job

Paid Weekly

401(k) Retirement Plan

Paid Vacation and Sick Time

Paid Holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Employee Assistance Program

Hotel Discounts

Wellness Programs

Monthly Employee Activities & Events

Learning and Development Opportunities

Employee Referral Program

Job summary

Buffalo Lodging Associates invites applications for a Front Office Supervisor at Residence Inn Rochester/Henrietta in Rochester, NY. This role coordinates front office operations, supervises staff, handles guest services, and ensures a high standard of hospitality.

The position requires basic computer skills, PMS experience, and a customer-focused mindset. Typical shifts include mornings and evenings with weekend availability. Competitive benefits are offered.

Qualifications

• Customer service experience in a hotel setting preferred.
• Hotel brand experience is a plus.
• High School diploma or equivalent preferred.
• Computer knowledge including intranet, property management system, WORD, and EXCEL is strongly preferred.
• Must have valid driver’s license and acceptable driving history.

Responsibilities

• Oversee guest services and front office operations to prioritize superior service.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise the front office team with planning, directing work, and resolving issues.
• Perform front desk duties: greet guests, complete check-in/check-out via the PMS, input and manage reservations.
• Handle reservations from calls, input data, and update or cancel as requested.
• Handle cash and credit card information securely and accurately.
• Identify guest needs and provide information about hotel services and amenities to create a welcoming environment.

Skills

Customer Service

Hotel Brand experience

High School diploma

Computer skills

Driver's license

Education

High School diploma or equivalent

Tools

Property management system

WORD

EXCEL

Job description

Residence Inn Rochester
Residence Inn by Marriott Rochester
1300 Jefferson Road
Rochester, NY 14623, USA

Residence Inn Rochester
Residence Inn by Marriott Rochester
1300 Jefferson Road
Rochester, NY 14623, USA

Residence Inn® by Marriott Rochester/ Henrietta is seeking a Front Office Supervisor to join their team!

We are looking for Front Office Supervisor to join our Team! The Residence Inn® by Marriott Rochester/ Henrietta is committed to offering a clean and safe environment to our guests and our associates. We are conveniently located near the University of Rochester and Rochester Institute of Technology. Close to Bill Gray's Regional Iceplex and near I-90. Our Residence Inn by Marriott is an extended stay hotel offering a choice of 139 spacious suites featuring a fully equipped kitchen, and separate eating, sleeping and living spaces. A great place to stay, a great place to work. The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates.

The Front Office Supervisor is Responsible for coordinating the front office operations of the hotel while providing support to the management team.

Responsibilities include:

• Assists in overseeing guest services and front office operations; ensuring superior service is a priority.
• Foster a positive, cooperative work environment between front office staff and management.
• Supervise front office team. Supervisory responsibilities include planning, assigning, directing work, addressing complaints and resolving problems.
• Front Desk Duties:
• Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information.
• Taking reservations from incoming callers inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest.
• Handles cash, credit card information and goods at the property
• Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner.
• Typical Schedule : Morning Shifts : 7 AM – 3 PM , Evening Shifts: 3 PM – 11 PM, Weekend Availability needed

About Buffalo Lodging Associates:

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence.

Pay range: $19.00-$20.00

What You Bring:

The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows:

• Customer Service experience, in a hotel setting preferred.
• Hotel Brand experience is a plus.
• High School diploma or equivalent is preferred.
• Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred.
• Must have valid drivers license, and acceptable driving history subject to company approval .

What We Offer You:

At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following:

• Paid Weekly (Every Friday!)
• Competitive 401 (k) Retirement Savings Plan with Generous Employer Match
• Paid Vacation and Sick Time
• Paid Holidays
• Tuition Reimbursement
• Flexible Spending Account
• Company Paid Life Insurance
• Company Paid Short-Term Disability Insurance
• Long-Term Disability Insurance
• Employee Assistance Program
• Hotel Discounts – for You, Your Friends and Family
• Wellness Programs
• Monthly Employee Appreciation Activities & Events
• Learning and Development Opportunities
• Employee Referral Program

Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Qualifications

Skills

Behaviors

Preferred

Team Player

Works well as a member of a group

Enthusiastic

Shows intense and eager enjoyment and interest

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.