Hotel Front Desk Agent

Indus Hospitality Group, Inc; Town of Victor (NY); On-site; USD 21,000 - 26,000; Full time

Job summary

Indus Hospitality Group, Inc. welcomes applicants for a Front Desk Attendant role. You will greet guests, check them in/out, answer calls, post charges, and assist with reservations, while maintaining a tidy lobby and providing local information.

The position requires 1–3 months of related experience, a high school diploma or GED, or equivalent, and candidates must be at least 18 years old. A communicative, team-oriented attitude is essential.

Qualifications

• One to three months related experience and/or training; High school diploma or GED; or equivalent combination of education and experience.
• Minimum 18 years of age.
• Regularly lift and/or move up to 10 pounds; occasionally up to 25 pounds.
• Work environment noise is usually moderate; public-facing lobby area.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and post charges; compute bill and collect payment.
• Make and confirm reservations; monitor room availability.
• Block rooms; schedule wake-up calls; handle guest mail/messages.
• Provide information about hotel services and local area; assist shuttle operations.
• Maintain lobby and front entrance areas; ensure cleanliness and safety.

Skills

Guest service

Cash handling

Telephone etiquette

Communication

Proactive problem solving

Education

High school diploma or GED

Tools

PMS software

POS system

Job description

SummaryResponsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.Essential Duties and ResponsibilitiesGreet, register, and assign rooms to guests.Answer telephone.Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.Make and confirm reservations.Monitor room availability.Block rooms.Program wake-up calls.Handle guest mail and messages.Perform check-out services.Open and close shifts making cash drops as necessary.Maintain market stock and coffee area as needed.Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.Provide guests with directions and information regarding the local area.Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.Schedule shuttle runs for guests (hotels with shuttle only).Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).Perform laundry duties as neededMaintain continental breakfast, including closing and cleaning of area.QualificationsOne to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience. Minimum 18 years of age.The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust.The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.Why Join Indus Hospitality Group?At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role. If you are a self-motivated, detail-oriented individual with a passion for recruitment, we invite you to apply for this exciting opportunity to make a meaningful impact on our team and help shape the future of our organization.Come grow with us at Indus Hospitality Group!