Hotel Front Desk Agent

Lincoln Hospitality Management, LLC; Port Saint Lucie (FL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with Company Match

Paid Time Off

Supportive team environment

Opportunity to grow within the Hilton

Job summary

Hampton Inn & Suites Port St. Lucie is seeking a Front Desk Agent to greet guests, manage check-ins and check-outs, and coordinate guest needs with a friendly, professional demeanor.

You'll handle reservations, answer phones, and contribute to a smooth guest experience on a dynamic hotel team. Flexible availability including weekends and holidays is appreciated; prior front desk or hospitality experience is a plus, but not required.

Qualifications

• Must be friendly, reliable, and guest-focused.
• Strong communication and customer service skills.
• Ability to handle guest concerns calmly and professionally.
• Familiarity with reservations systems or eagerness to learn.
• High school diploma or equivalent; hospitality experience preferred but not required.

Responsibilities

• Welcome guests with a smile and handle smooth check-ins and check-outs.
• Manage reservations, cancellations, and special requests.
• Answer phones, coordinate guest needs, and assist other departments.
• Maximize room revenue through suggestive selling.
• Handle cash, billing, and guest accounts accurately.
• Maintain a clean, organized, and professional front desk area.
• Follow hotel policies, safety procedures, and brand standards.
• Jump in to help wherever needed to keep operations running smoothly.

Skills

Friendly attitude

Excellent communication

Customer service

Calm under pressure

Learn reservations systems

Education

High school diploma or equivalent

Tools

Reservations systems

Job description

Front Desk Agent

Hampton Inn & Suites - Port St. Lucie, FL

Do you love meeting new people, staying organized, and being the first friendly face guests see when they arrive?

Hampton Inn & Suites Port St. Lucie is looking for a Front Desk Agent who brings positive energy, professionalism, and a passion for great service.

If you enjoy fast-paced days, teamwork, and making someone's stay feel special—you might be the perfect fit!

What You'll Do

• Welcome guests with a smile and handle smooth, efficient check-ins & check-outs

• Manage reservations, cancellations, and special requests

• Answer phones, coordinate guest needs, and assist other departments

• Maximize room revenue through suggestive selling

• Handle cash, billing, and guest accounts accurately

• Maintain a clean, organized, and professional front desk area

• Follow hotel policies, safety procedures, and brand standards

• Jump in to help wherever needed to keep operations running smoothly

What We're Looking For

• Friendly, reliable, and guest-focused attitude

• Strong communication and customer service skills

• Ability to handle guest concerns calmly and professionally

• Comfortable using reservation and inventory systems (or eager to learn!)

• Previous hotel front desk experience preferred, but not required
  (2+ years in customer service, sales, or similar roles welcomed)

• High school diploma or equivalent

• Flexible availability (including weekends and holidays)

Why You'll Love Working With Us

We take care of our team so they can take great care of our guests:

• Medical, Dental & Vision Insurance

• 401(k) with Company Match

• Paid Time Off

• Supportive team environment

• Opportunity to grow within the Hilton family

Ready to Join the Hampton Team?

If you're dependable, personable, and excited to create great guest experiences every day, we'd love to meet you!