Hotel Front Desk Agent

Maverickelko; Colorado; On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Free gas / bus passes

Free parking

2 weeks PTO

6 holidays with pay

Health benefits package

Tuition reimbursement

Flexible schedules

Referral program

Job summary

Maverick Gaming LLC in Kentucky is seeking a Hotel Front Desk Clerk to provide exceptional guest service, manage reservations, and handle check-in/check-out with accurate account postings.

Ideal candidates hold a high school diploma or equivalent, with prior hotel experience preferred and familiarity with Agilysys Stay Hotel system. Proficiency in MS Office is required; strong communication and independent task prioritization are essential.

Qualifications

• High School Diploma or equivalent experience.
• Prior hotel experience preferred.
• Data entry and 10 key experiences preferred.
• Knowledge of Agilysys Stay Hotel system, credit card machines, fax, copier.
• Proficiency with Microsoft Office (Excel, Word, Outlook).
• Ability to prioritize tasks and communicate effectively with guests and teammates.

Responsibilities

• Provide superior guest service and maintain positive guest relations.
• Book guest reservations and manage same-day or future bookings.
• Assign guest accommodations per current procedures.
• Answer PBX calls and direct to appropriate personnel.
• Handle bank postings and cashier duties accurately.
• Maintain occupancy knowledge and inform on events affecting operations.
• Refer guests to appropriate staff when needed and ensure satisfaction.
• Stay informed on all hotel services and entertainment opportunities.

Skills

Data entry

10-key input

Guest service

Communication

Independent work

Education

High School Diploma or equivalent

Tools

Agilysys Stay Hotel

Credit card machine

Fax machine

Copier

Job description

$1,000 Sign on BONUS! $500 paid 90 days after date of hire; $500 paid 180 days after date of hire Team member must be in good standing to qualify for Bonus Pay out (no documented performance in their employee file)

Team Members Will Enjoy:

• FREE GAS (up to $3,900 annual value) or free bus passes
• Free covered Parking
• 2 weeks PTO per year
• 6 Observed Holidays with Holiday Pay
• Health Benefits Insurance Package: Eligible the first of the month following 60 days! Medical, dental, vision, life insurance, short term disability, 401K & more!
• Career Development and Advanced Opportunities
• Tuition Reimbursement
• Flexible work schedules
• Team Member Referral program ($600 per team member referred!)

Responsibilities include but are not limited to:

• Provide superior guest service positively affects interactions with external and internal guests and team members; has the resiliency to deal with difficult guests in all types of business conditions and the ability to work harmoniously with co-workers.
• Book guest reservations for the hotel when they call in as well as accept same day and advanced reservations as required.
• Assign guest accommodations in accordance with current procedures.
• Answer PBX calls and either direct them to appropriate personnel or answer guest questions at time of call.
• Handle assigned bank properly and perform account postings.
• Maintain knowledge of hotel occupancy status, special events, in-house groups, and other situations affecting the reception desk’s daily operation.
• Maintain guest relations in a positive manner; refer guests to appropriate personnel if unable to satisfy guests’ complaints.
• Maintain ongoing knowledge of all company services and entertainment opportunities.

Requirements

• High School Diploma or equivalent experience.
• Prior hotel experience preferred.
• Data entry and 10 key experiences preferred.
• Agilysys Stay Hotel computer system, calculator, credit card machine, fax machine, copier, and super playmate players card system.
• Ability to prioritize tasks and work independently.
• Microsoft Office Excel, Word and Outlook applications experience required.
• Ability to always communicate effectively with Hotel’s guests as well as all levels of team members.
• Ability to effectively use computer to access, understand and input guest information.

$17.29 - $19.00 per hour

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

For more information on E-Verify, or if you believe that your employer has violated its E-Verify responsibilities, please contact DHS.

888-897-7781

E-Verify.gov