Hotel Front Desk Agent

Thebriarcliffmotel; Newport (RI); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a welcoming Front Desk Agent to join their team in beautiful Newport, RI. This role is pivotal as the first point of contact for guests, ensuring exceptional service that reflects the hotel's charm and hospitality. Responsibilities include managing check-ins and check-outs, handling reservations, and providing guests with information about available services and amenities. If you have a passion for guest service and enjoy working in a dynamic environment, this opportunity is perfect for you to grow your career in the hospitality industry.

Benefits

Group insurance (medical, dental, vision)

Company-paid life insurance

401K retirement program with employer match

Paid time off (vacation, personal days, holidays)

Hotel discounts

Career development opportunities

Child reimbursement

Qualifications

• Experience in a guest-facing role, preferably as a Front Desk Agent or similar.
• Strong communication and organizational skills are essential.

Responsibilities

• Perform check-in and check-out tasks and manage reservations.
• Welcome guests and provide information about hotel amenities.
• Respond to complaints and liaise with housekeeping staff.

Skills

Guest service attitude

Excellent communication skills

Organizational skills

Problem-solving skills

Interpersonal skills

Education

Degree in hotel management

Tools

Travel planning websites (Booking, TripAdvisor)

Job description

We are seeking a welcoming and professional Front Desk Agent to join our team in beautiful Newport, RI. As the first point of contact for our guests, you will play a vital role in delivering exceptional service and ensuring each guest’s experience reflects the charm and hospitality of our hotel and location.

Benefits:

• Group insurance, including medical, dental and vision, in addition to company-paid life insurance
• Optional insurance plans include Short and Long-term disability, Accident and Critical Illness
• 401K retirement program with employer match
• You work hard and deserve time to unwind and relax. That’s why we offer paid time off including vacation days, personal days and holidays
• Hotel discounts throughout Main Street Hospitality’s hotel portfolio
• Career development, child reimbursement and more!

Responsibilities:

• Perform all check-in and check-out tasks
• Manage Online and phone reservations
• Inform customers about payment methods and verify their credit card data
• Register guests collecting necessary information (like contact details and exact dates of their stay)
• Welcome guests upon their arrival and assign rooms
• Provide information about our hotel, available rooms, rates and amenities
• Respond to clients’ complaints in a timely and professional manner
• Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
• Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
• Up-sell additional facilities and services, when appropriate
• Maintain updated records of bookings and payments

Qualifications:

• Work experience in guest-facing role required, experience as a Hotel Front Desk Agent, Receptionist or similar role is a plus
• Understanding of how travel planning websites operate, like Booking and TripAdvisor
• Guest service attitude
• Excellent communication and organizational skills
• Degree in hotel management is a plus
• Willingness to work at peak hours, which may include evenings, holidays, and weekends.
• Warm and engaging personality with good communication and interpersonal skills, especially verbal, with management, co-workers, guests, and other parties
• Very self-confident and mature; able to manage systems, employees, and demanding guests
• Extremely self-sufficient with good analytical, administrative, and problem-solving skills
• Good discretion and independent judgment in evaluating data and determining courses of action
• Ability to interpret, and implement management policies or operating practices
• Good self-discipline with an ability to complete tasks independently
• Ability to manage multiple tasks, issues, co-workers, and guests in stressful situations and take responsibility in a professional manner

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.