Hotel Front Desk Agent

Hunter Super Techs - TurnPoint; Lenox Park (NY); On-site; USD 21,000 - 30,000; Full time

Job summary

Indus Hospitality Group in Geneva, NY is seeking a hotel guest services associate to greet guests, register arrivals, answer calls, post charges, and assist with reservations and shuttle logistics.

The role involves maintaining lobby areas and delivering friendly, professional service in a public environment; requires 1–3 months of related experience, a high school diploma, and the ability to lift up to 25 pounds.

Qualifications

• 1–3 months related experience or training.
• High school diploma or GED.
• Must be at least 18 years old.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone and handle guest inquiries.
• Post charges, compute bills, collect payment, and make change for guests.
• Assist with reservations, shuttle scheduling, and lobby upkeep.

Skills

Guest service

Cash handling

Communication

Education

High school diploma or GED

Tools

POS system

Job description

Location: 550 Hamilton Street, Geneva, NY, 14456

SummaryResponsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.

Essential Duties and Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance.
• Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).
• Perform laundry duties as neededMaintain continental breakfast, including closing and cleaning of area.

Qualifications

• One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.
• Minimum 18 years of age.
• The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust.
• The noise level in the work environment is usually moderate.
• The associate works in an environment open to the general public.

Why Join Indus Hospitality Group?

• At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority.
• We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role.