Hotel Front Desk Agent

Hunter Super Techs - TurnPoint; City of Rochester (NY); On-site; USD 20,664,000 - 28,930,000; Full time

Job summary

Indus Hospitality Group in Rochester, NY is seeking a friendly Front Desk Associate to greet guests, check in/out, answer phones, and provide information about hotel services at 2200 N Goodman Street, Rochester, NY 14609.

You will handle reservations, post charges, assist with shuttle coordination, and maintain lobby and breakfast areas. The role requires 1-3 months related experience or training, a high school diploma or GED, and the ability to lift up to 25 pounds.

Qualifications

• One to three months related experience and/or training; High school diploma or GED; or equivalent combination of education and experience.
• Minimum 18 years of age.
• The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• The work environment may expose the associate to fumes, chemicals and dust; noise level is moderate.

Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges and collect payment.
• Make and confirm reservations.
• Monitor room availability and block rooms.
• Program wake-up calls and shuttle runs (where applicable).
• Handle guest mail and messages and perform check-out services.
• Maintain lobby, front entrance and surrounding areas.

Skills

Customer service

Communication

Education

High school diploma or GED

Job description

Location: 2200 N Goodman Street, ROCHESTER, NY, 14609

Summary

Responsible for performing a variety of guest service activities while providing the highest level of service possible in an efficient, courteous and professional manner by following brand service standards and adhering to guidelines and procedures.

Essential Duties and Responsibilities

• Greet, register, and assign rooms to guests.
• Answer telephone.
• Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
• Make and confirm reservations.
• Monitor room availability.
• Block rooms.
• Program wake-up calls.
• Handle guest mail and messages.
• Perform check-out services.
• Open and close shifts making cash drops as necessary.
• Maintain market stock and coffee area as needed.
• Provide information pertaining to hours and available services of the hotel, i.e. restaurant, lounge, room service.
• Provide guests with directions and information regarding the local area.
• Assist in maintaining the cleanliness of the lobby, front entrance and surrounding areas.
• Assist in checking all lobby fixtures, equipment and conditions (lights, heating/cooling, furniture, wallpaper, etc.) for proper operation, settings and maintenance. Report deficiencies.
• Schedule shuttle runs for guests (hotels with shuttle only).
• Provide safe transportation to all guests using the hotel shuttle vehicle (hotels with shuttle only).
• Perform laundry duties as needed.
• Maintain continental breakfast, including closing and cleaning of area.

Qualifications

One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.

Minimum 18 years of age.

The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles, chemicals and dust.

The noise level in the work environment is usually moderate.

The associate works in an environment open to the general public.

Why Join Indus Hospitality Group?

At Indus Hospitality Group, we offer a dynamic work environment that fosters growth, innovation, and collaboration. Our team provides exceptional service and creates memorable experiences for both our guests and employees. Joining us means being part of a supportive, inclusive culture where your contributions are valued, and your career development is a priority. We are committed to providing you with opportunities for personal and professional growth, ensuring that you have the tools and resources to thrive in your role.