Hotel Front Desk Agent

Wyndham Hotels & Resorts; Carolina (PR); On-site; USD 30,000 - 40,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Guest Service Agent, der für die Bereitstellung eines aufmerksamen und effizienten Services zuständig ist. In dieser Rolle sind Sie der erste Ansprechpartner für Gäste, die während ihres Aufenthalts Unterstützung benötigen. Ihre Aufgaben umfassen das Begrüßen der Gäste, die Bearbeitung von Anfragen und die Gewährleistung eines reibungslosen Ablaufs an der Rezeption. Wenn Sie eine Leidenschaft für den Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist dies die perfekte Gelegenheit für Sie, in einem führenden Hotel zu glänzen.

Qualifications

• Erfahrung in der Hotelbranche oder einem verwandten Bereich bevorzugt.
• Flexibilität zur Arbeit an langen Stunden erforderlich.

Responsibilities

• Begrüßen und willkommen heißen aller Gäste am Empfang.
• Bearbeiten von Check-ins und Check-outs freundlich und effizient.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Computerkenntnisse

Education

High School Diplom

College-Kursarbeit in einem verwandten Bereich

Tools

PBX-System

Front Desk Computer System

Job description

Overview

The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

Responsibilities

1. Greet and welcome all guests approaching the Front Desk in accordance with Highgate Hotel standards.
2. Maintain proper operation of the PBX console and ensure all hotel standards are met (if applicable).
3. Answer guest inquiries about hotel services, facilities, and hours of operation promptly.
4. Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
5. Review Front Office log and Trace File daily.
6. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
7. Follow all cash handling and credit policies.
8. Be aware of all rates, packages, and special promotions listed in the Red Book.
9. Be familiar with all in-house groups and restricted dates.
10. Obtain necessary information when taking room reservations and follow rate-quoting procedures.
11. Be knowledgeable of hospitality terminology and emergency procedures.
12. Handle check-ins and checkouts in a friendly, efficient, and courteous manner.
13. Use proper two-way radio etiquette when communicating with staff.
14. Operate all relevant aspects of the Front Desk computer system.
15. Complete shift duties and reports, including bucket check, room rate verification, and housekeeping reports.
16. Balance and prepare paperwork for shift closing.
17. Maintain and promote hotel promotions and guest programs.
18. Keep work area clean and assist guests with safe deposit boxes.

Qualifications

• College coursework in a related field is helpful.
• Experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• Computer skills required.
• Customer service experience preferred.
• Flexibility to work long hours sometimes required.
• Ability to stand during entire shift.
• Maintain a warm, friendly demeanor at all times.
• Effective verbal and written communication skills.
• Ability to multitask, prioritize, and meet deadlines.
• Attend all required hotel meetings and training sessions.
• Maintain high standards of personal appearance and grooming.
• Comply with hotel standards and regulations for safe and efficient operations.
• Show initiative, problem-solving skills, and confidentiality.
• Cross-train in other hotel-related areas as needed.