Hotel Front Desk Agent

Monarch Casino Black Hawk; Black Hawk (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player in hospitality is seeking a Hotel Front Desk Agent to provide exceptional service to guests. In this dynamic role, you will be the first point of contact, ensuring each guest feels welcomed and valued. With a focus on communication and teamwork, you will manage check-ins, address guest inquiries, and contribute to a memorable experience. This position offers the chance to grow within a vibrant environment, where your contributions make a difference. If you thrive in a fast-paced setting and enjoy connecting with people, this opportunity is perfect for you.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Spending Account

Tuition Reimbursement

401k Matching

Paid Time Off

Free Meal per Shift

Qualifications

• Previous hotel/resort experience preferred.
• Must be friendly, approachable and team oriented.

Responsibilities

• Extend a warm welcome to all guests.
• Manage guest check-ins and check-outs efficiently.
• Address guest concerns and feedback promptly.

Skills

Communication Skills

Teamwork

Customer Service

Education

High School Diploma

Job description

Overview

Job Title: Hotel Front Desk Agent

Salary: $20

Status: Full Time

Shift: Varies

Step into the vibrant world of hospitality at Monarch Casino Resort Spa! Dive into a world of dynamic roles, each offering growth and adventure. Elevate your skills, connect with people from around the globe, and be part of a team that turns every stay into a memorable experience.

Responsibilities

• Extend a warm and friendly welcome to all guests, both internal and external.
• Offer clear directions and guidance to guests as needed.
• Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
• Manage guest mail with care and accuracy.
• Address guest concerns and feedback, recording comments for follow-up.
• Answer phone calls promptly and courteously.

Qualifications

• High School Diploma preferred.
• Previous hotel/resort experience preferred.
• Must be friendly, approachable and team oriented.
• Must have good communication skills.
• Ability to work well with others and alone.
• Must be able to work all shifts, weekends and holidays.

Benefits:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.