Hotel Front Desk Agent

Monarch Casino Resort Spa; Black Hawk (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

Step into the vibrant world of hospitality at an established industry player, where every role offers growth and adventure. As a Hotel Front Desk Agent, you'll be the welcoming face for guests, ensuring their experience is memorable from check-in to check-out. This dynamic position allows you to elevate your skills while connecting with people from around the globe. With opportunities for growth within the department and a supportive team environment, this is the perfect chance to embark on a fulfilling career in hospitality. Join a team that values your contributions and offers a range of benefits to support your well-being.

Benefits

Health, dental, and vision insurance

Education reimbursement

Access to team dining hall

Company-matched 401k

Paid time off

Six observed holidays

Qualifications

• Previous hotel/resort experience preferred.
• Must be friendly, approachable, and team-oriented.

Responsibilities

• Manage guest check-ins and check-outs efficiently.
• Address guest concerns and feedback promptly.

Skills

Communication Skills

Teamwork

Customer Service

Education

High School Diploma

Job description

Overview

Job Title: Hotel Front Desk Agent

Salary: $20

Status: Full Time

Shift: Varies

Step into the vibrant world of hospitality at Monarch Casino Resort Spa! Dive into a world of dynamic roles, each offering growth and adventure. Elevate your skills, connect with people from around the globe, and be part of a team that turns every stay into a memorable experience.

Responsibilities

• Extend a warm and friendly welcome to all guests, both internal and external.
• Offer clear directions and guidance to guests as needed.
• Efficiently manage guest check-ins and check-outs, including retrieving reservations, confirming special requests, programming room keys, calculating charges, updating accounts, and processing payments.
• Manage guest mail with care and accuracy.
• Address guest concerns and feedback, recording comments for follow-up.
• Answer phone calls promptly and courteously.

Qualifications

• High School Diploma preferred.
• Previous hotel/resort experience preferred.
• Must be friendly, approachable, and team-oriented.
• Must have good communication skills.
• Ability to work well with others and alone.
• Must be able to work all shifts, weekends, and holidays.

Benefits:

• Enhanced health, dental, and vision insurance, along with a flexible spending account.
• Education, tuition, and certification reimbursement (up to $6,000 per calendar year).
• Growth opportunities available within department/company.
• Access the team dining hall with one free hot meal per shift.
• Company-matched 401k.
• Paid time off and six observed holidays.

Equal Opportunity Employer: Monarch Casino Resort Spa does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is Monarch’s intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.