Hotel Front Desk

Wild Rose Entertainment; Emmetsburg (IA); On-site; USD 14,000 - 19,000; Full time

Job summary

Wild Rose Casino & Hotel in Emmetsburg, IA, is seeking a Hotel Front Desk team member to provide superior guest service to all guests.

You will welcome guests, register them, issue room keys, answer phones, and process cash and card transactions in line with established procedures.

As a member of the Wild Rose team, you will help create a welcoming experience and support brand standards; this full-time role includes an attendance incentive.

Qualifications

• Experience in hotel front desk operations.
• Register guests and issue room keys.
• Excellent guest service and communication.
• Experience with cash handling and card payments.

Responsibilities

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Other duties as assigned

Skills

Guest service

Cash handling

Phone handling

Registration

Job description

Location: Emmetsburg

Department: Hotel

Position Title: Hotel Front Desk

Position Summary: The Hotel Front Desk is responsible for providing superior guest service through the functions of this position to all Wild Rose Casino & Hotel guests.

In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture.

We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn't be this much fun!

Essential Functions: The essential functions and responsibilities of this position are:

• Welcome guests in a friendly, prompt and professional manner.
• Register guests, issue room keys, provide information on hotel services and room location.
• Answer phones in a prompt and courteous manner.
• Accurately process all cash and credit card transactions in accordance with established procedures.
• Other duties as assigned

Schedule: The schedule for this position is classified as full-time

Salary: $12.00 / per hour and attendance incentive

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Employee benefits may vary by location, position, length of service, and employment status.

Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.