Hotel Manager

Wild Rose Casino and Resort; Emmetsburg, Northern (IA, KY); Hybrid; USD 41,000 - 50,000; Full time

Job summary

Wild Rose Casino & Hotel in Emmetsburg, IA, seeks a Hotel Manager to lead daily operations across Front Desk, Housekeeping, RV Park, and Valet. You’ll drive guest satisfaction and uphold resort standards.

Reporting to the Regional Hotel Manager, you will set budgets, manage labor, hire and coach staff, and foster a culture of safety and service excellence. This is a gaming-adjacent hospitality environment in a full-time role with competitive benefits.

Responsibilities

• Direct, coordinate, and supervise daily activities across Hotel Reception, Housekeeping, RV Park management, and Valet services
• Maintain high standards of property cleanliness, room condition, and guest service SOPs
• Work with the Regional Hotel Manager to establish operational budgets, labor forecasts, and inventory controls
• Hire, train, schedule, coach, evaluate, and discipline team members across all managed departments
• Foster a positive, collaborative, and guest-focused work culture emphasizing high service standards and safety protocols
• Other duties as assigned

Job description

Position Summary: Under the guidance of the Regional Hotel Manager, the Hotel Manager oversees and leads all daily aspects of Hotel Operations- including Front Desk, Housekeeping, the RV Park, and Valet Services. This role is responsible for ensuring and exceptional guest experience that aligns with the resort and casino standards, maximizing room yield and occupancy, maintaining operational efficiency, and driving guest loyalty in a dynamic, gaming-adjacent hospitality environment.

In addition to the below key duties and responsibilities, all Wild Rose team members are ambassadors of the Wild Rose brand and culture.

We encourage our team members to have more fun when they work at Wild Rose. As we say working here shouldn’t be this much fun!

Essential Functions: The essential functions and responsibilities of this position are:

• Direct, coordinate, and supervise daily activities across Hotel Reception, Housekeeping, RV Park management, and Valet services
• Maintain high standards of property cleanliness, room condition, and guest service standard operating procedures (SOPs).
• Work with the Regional Hotel Manager to establish operational budgets, labor forecasts, and inventory controls
• Hire, train, schedule, coach, evaluate, and discipline team members across all managed departments
• Foster a positive, collaborative, and guest-focused work culture emphasizing high service standards and safety protocols
• Other duties as assigned

Schedule: The schedule for this position is classified as full-time.

Salary: $45,000.00 / annually

This job posting is intended to describe the general nature of this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required.

Employee benefits may vary by location, position, length of service, and employment status.

Wild Rose Casino & Hotel is an Equal Opportunity Employer dedicated to non-discrimination in employment.

All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.