Hotel Front Desk

Silverado Franklin; Deadwood (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k

Paid vacations

Advancement opportunities

Job summary

Silverado Franklin Historic Hotel & Gaming Complex in Deadwood, SD is seeking friendly front desk staff. You will greet guests, check them in, verify payments, and coordinate with housekeeping to ensure guest satisfaction. Prior hospitality or customer service experience is a plus.

Candidates must be 21+, be able to work varied shifts, and obtain necessary licenses. Training on casino-related programs and loyalty services is provided to successful applicants.

Qualifications

• Experience in guest-facing roles preferred.
• Strong verbal and written communication skills.
• Willingness to work varied shifts including evenings and weekends.
• Must be 21 or older and able to obtain required licenses.

Responsibilities

• Greet, register, and assign rooms to guests.
• Verify guest payments and arrange payment methods.
• Coordinate with housekeeping or maintenance as needed.
• Make and confirm reservations using reservation software or similar tools.
• Issue keys and give escort instructions to guests.
• Protect guest information and promotions data confidentiality.
• Enroll guests into loyalty programs at appropriate points.
• Assist high-end guests and maintain courteous relationships.
• Communicate effectively with guests and staff across departments.
• Report incidents to supervisors and department heads.

Skills

Customer service

Communication skills

Shift flexibility

21+ age requirement

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Deadwood, SD, US

The Silverado Franklin Historic Hotel & Gaming Complex is seeking smiling faces to join our team at the Franklin Hotel Front Desk. The Franklin Hotel is a historic 68 room hotel at the top of Main Street in historic Deadwood, SD. Check out its history here: https://www.silveradofranklin.com/about/history.html

The Silverado-Franklin Historic Hotel & Gaming Complex offers competitive wages, excellent benefits, paid vacations, 401k, and opportunities for advancement.

All Front Desk employees must be 21 and available to work various shifts, any day of the week and be able to secure a SDCG Support License. Possess the ability to take the South Dakota approved Techniques of Alcohol Management exam (TAM or equivalent) and secure a passing score.

• Greet, register, and assign rooms to guests of hotel
• Verify customers’ credit, and establish how the customer will pay for the accommodation
• Contact housekeeping or maintenance staff when guests report problems
• Make and confirm reservations using computer software, telephone, email, or walk-ins
• Issue room keys and escort instructions to door greeters
• Maintain confidentiality, randomness, accuracy, and integrity of redemption, promotions, and customer information
• Enroll customers into the Players Card system using appropriate procedures on the casino floor and behind the Players Center counter
• Assist with identifying high-end players, help resolve problems with the all customers and cultivate appropriate business relationships
• Use highly effective verbal, written and spoken communication skills while dealing with the Platinum and Millionaire guests, as well as all guests
• Report customer-related and employee incidents occurring in gaming areas to floor supervisors and department heads