Franklin Host

Silverado Franklin; Deadwood (SD); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Excellent benefits

Paid vacations

401k

Opportunities for advancement

Job summary

The Silverado Franklin Historic Hotel & Gaming Complex is seeking a friendly Host to welcome guests, escort them to tables, and coordinate seating in Deadwood, SD. You will assist servers and bussers as needed, manage menus, and ensure accurate payment processing at the host stand.

Ideal candidates are attentive, dependable, with strong communication skills and a commitment to top-notch guest service in a historic, full-service hotel and gaming environment.

Qualifications

• Greet guests and provide a welcoming experience.
• Escort guests to tables and provide menus.
• Communicate seating requests and updates to the team.

Responsibilities

• Greet guests upon arrival and escort to their table.
• Provide menus and let guests know who will serve them.
• Relay messages to servers and bussers to maintain service efficiency.
• Balance cash and process payments, itemizing checks and receipts.
• Check IDs to verify age for alcohol service.
• Maintain a clean host area and adhere to sanitary practices.

Skills

Customer service

Guest greeting

Communication

Cash handling

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Franklin Host

Deadwood, SD, US

The Silverado Franklin Historic Hotel & Gaming Complex is seeking smiling faces to join our Silverado Franklin team. The Silverado Franklin Historic Hotel & Gaming Complex is comprised of our gaming floor, the Silverado Grand Buffet, Legends Steakhouse, and the Historic Franklin Hotel. The Franklin Hotel is a historic 68 room hotel at the top of Main Street in historic Deadwood, SD. Check out its history here: https://www.silveradofranklin.com/about/history.html

The Silverado-Franklin Historic Hotel & Gaming Complex offers competitive wages, excellent benefits, paid vacations, 401k, and opportunities for advancement.

• Graciously greeting guests upon arrival
• Escorting guests to their table, providing menus to guests once seated, and informing the guest who will be serving them.
• Managing special seating requests of guests consistent with table availability.
• Relays messages to servers and bussers as appropriate and assists with the duties of servers and bus persons as needed to maintain service effectiveness and efficiency.
• Clean host area, serving areas, equipment, kitchen appliances, and work areas in order to ensure observance of safe, sanitary food-handling practices.
• Takes, rings in, and delivers all food and beverage orders from customers as required by Silverado-Franklin standards.
• Informs customers of daily specials, and new menu items. Makes suggestions and answers any questions regarding food, beverages, and service.
• Serves courses from kitchen promptly, garnishes items properly prior to service.
• Totals customer checks, accept payments for food and drinks served and makes correct change as necessary. Enters each order into the POS. Prepare checks that itemize and total meal costs, discounts, and sales tax.
• Balance cash and promotional receipts. Record transactions in Micros point of sale registers and maintain accuracy with ringing in coupons or other tracked transactions as instructed by supervisor or department head.
• Pre-bus and clean tables according to Silverado-Franklin guidelines in all areas in the restaurant.
• Responsible for work station side work as assigned by the restaurant supervisor on duty or as written on the posted side work schedule.
• Assists bus person or host in duties as assigned by the restaurant supervisor on duty.
• Check identification of customers to verify age requirements for purchase of alcohol.
• Attempt to limit problems and liability related to customers’ excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons. Follow TAM instruction – SIR, MAAM, and STOP.