Hotel Food and Beverage Manager

Legacy Ventures; Gatlinburg (TN); On-site; USD 55,000 - 75,000; Full time

Job summary

Legacy Ventures at Holiday Inn Express Gatlinburg is seeking a Food & Beverage Manager to oversee complimentary breakfast operations, ensure high guest service, and maintain quality and brand standards. The role includes hiring, training, scheduling, inventory management, and cost control to optimize daily operations.

You will lead a team, monitor guest feedback, and implement improvements to enhance the overall breakfast experience and guest satisfaction in a busy hotel environment.

Qualifications

• Oversee breakfast operations and ensure consistency with brand standards.
• Develop and coach F&B team; conduct onboarding and ongoing training.
• Create weekly schedules based on occupancy and forecasted demand.
• Monitor guest satisfaction and act on feedback to improve service quality.
• Manage food, beverage, and smallware inventory to minimize waste.

Responsibilities

• Recruit, hire, and onboard breakfast attendants and F&B staff.
• Train on food safety, service standards, and operations procedures.
• Develop weekly schedules and manage labor costs.
• Maintain breakfast setup, quality, and replenishment.
• Monitor brand compliance and pass internal health inspections.
• Lead daily operations and drive team performance.

Skills

Staff management

Training & coaching

Scheduling

Guest service

Inventory management

Labor cost control

Food safety

Brand standards

Job description

Job Details: Job Location: Holiday Inn Express Gatlinburg (LHP GAT1) - Gatlinburg, TN 37738, Position Type: Full Time, Job Category: Hospitality - Hotel, Summary:

The Food & Beverage Manager oversees all complimentary breakfast operations, ensuring exceptional guest service, food quality, cleanliness, and compliance with brand and health standards while managing inventory, costs, and daily operations. This role is responsible for hiring, training, scheduling, and developing team members, as well as monitoring guest satisfaction scores and implementing strategies to continuously improve the overall guest experience.

Qualifications: Key Responsibilities:

• Recruit, Hire, and Onboard Team Members
  • Interview, hire, and onboard breakfast attendants, food service associates, and other F&B staff.
  • Ensure proper staffing levels to meet occupancy demands.
• Train and Develop Employees
  • Train associates on food safety, brand standards, guest service, cleanliness, and operational procedures.
  • Conduct ongoing coaching and performance evaluations.
• Create and Manage Staff Schedules
  • Develop weekly schedules based on occupancy forecasts and business needs.
  • Control labor costs while ensuring adequate coverage for breakfast service.
• Oversee Complimentary Breakfast Operations
  • Ensure breakfast is set up, maintained, and replenished according to brand standards.
  • Monitor food quality, presentation, and service throughout operating hours.
• Order and Manage Inventory
  • Order food, beverages, paper goods, cleaning supplies, and smallwares.
  • Maintain appropriate inventory levels and minimize waste and shortages.
• Maintain Cleanliness and Sanitation Standards
  • Ensure all food preparation, storage, serving, and dining areas meet health department requirements.
  • Conduct regular inspections and corrective actions as needed.
• Monitor Guest Satisfaction Scores
  • Review guest service surveys, online reviews, and brand reports.
  • Implement action plans to improve breakfast experience and overall guest satisfaction scores.
• Manage Department Budget and Costs
  • Control food, supply, and labor expenses.
  • Track department performance against budget and identify cost-saving opportunities.
• Ensure Compliance with Brand and Safety Standards
  • Maintain compliance with Holiday Inn Express brand requirements, food safety regulations, and company policies.
  • Prepare for internal audits and health inspections.
• Lead Daily Operations and Team Performance
  • Conduct daily shift meetings, manage employee performance, resolve guest concerns, and ensure smooth day-to-day operations.
  • Foster a positive team culture focused on hospitality and service excellence.