Hotel Desk Clerk NF-01

U.S. Army MWR

Fort Benning (GA)

On-site

USD 35,000 - 52,000

Full time

9 days ago

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Job summary

U.S. Army MWR at Fort Benning welcomes a Front Desk Clerk to greet guests, handle registrations, and process payments at the campground/marina. You will assist visitors with forms, explain facility rules, and provide information on services available on post.

Responsibilities include reservations, guest inquiries, check-out transactions, and ensuring accurate cash handling. Weekend and holiday coverage may be required as part of rotating schedules.

Qualifications

Experience providing guest services at front desk or reception.
Ability to handle payments and issue receipts.
Explain rules and assist guests with registrations.
Prepare registration cards and maintain records.

Responsibilities

Make reservations for incoming guests.
Assist clients with forms and registrations.
Explain facility rules and issue room keys.
Process payments and balance cash at shift end.
Other duties as assigned.

Skills

Customer service

Cash handling

Reservations

Interpersonal communication

Tools

Cash register

Registration forms

Data entry

Job description

This position is located at Uchee Creek Campground/Marina which is a part of Fort Benning Family & Morale, Welfare and Recreation (MWR).

Incentives and Bonuses

Incentives and bonuses will not be paid.

This job is open to

The public

Eligibility

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

Make reservations for incoming guests based on room availability. Interviews incoming guests to determine room assignments. Assists clientele in the completion of required forms and registration cards.
Answers questions pertaining to rules and regulations governing the assignment and use of quarters; issues room keys. Provides statement of non-availability when applicable. Posts registration information on the registration card.
Orients guests concerning use of facilities and equipment, and other facilities available on post. Answers billing questions and concerns. Assists or arranges transportation.
Computes charges for guests checking out, receives payments and room keys, renders receipts. At end of shift, accounts for and secures cash.
Performs other duties as assigned.

Requirements

Direct Deposit and Social Security Card is required.
Meet qualification/eligibility/background requirements for this position.
A one-year probationary period may be required.
Satisfactorily complete an employment verification (E-Verify) check.
Males born after 31 December 1959 must be registered or exempt from Selective Service, visit: www.sss.gov.
Work hours may involve weekends, weekdays, holidays and night duty.
Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
Employee may be required to stand for extended periods of time.

Resumes must be two pages (or less).

Resumes should clearly demonstrate the applicant's relevant experience, skills, knowledge and abilities as they pertain to this position.

A Qualified Candidate Must Possess The Following

Ability to add, subtract, multiply and divide at the level necessary to complete required reports and use a computer for work processing or data entry.
Good verbal communication and customer service skills.

Highly Preferred Criteria

1 year hotel front desk experience is preferred.
Willing and able to work a rotating schedule to include days, nights, weekends and holidays.

This job does not have an education qualification requirement.

Area of Consideration

This job is open to candidates worldwide. (Military Spouse Preference (MSP) and Involuntarily Separated Military Preference (ISMP) eligible candidates are included in the area of consideration.)

Manual Application Option

If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 3:00 pm EST on 10/05/2026 to ensure timely processing.
Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs

Payment of Permanent Change of Station (PCS) costs are not authorized based on a determination that a PCS move is not in the Government's interest.

Allowances and Differentials

This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.
Non-foreign overseas allowances, cost of living (COLA), and differentials will not be paid.

Important Information Regarding Access to Certain Federal Facilities

Access to certain federal facilities may require a REAL ID-compliant driver's license/ID (marked with a star) or an Enhanced Driver's License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

Your Application may be Considered for Multiple Opportunities

After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Termination of Spouse Employment Preference

Refusal of a military spouse to participate in established recruitment procedures for a Regular Full-Time (RFT) or Regular Part-Time (RPT) position (for example, interview, and so forth) is considered a declination of employment and is a basis for termination of Spouse Employment Preference (SEP) entitlement for the current Permanent Change of Station (PCS) of the sponsor.

Discover Your Path to Success

Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as you'll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defense's overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, you'll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

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About Your Resume

Federal agencies are required to limit resumes to two pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit, refer to:
https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/.
Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count (https://help.usajobs.gov/faq/application/documents/resume/page-limit).
Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.

Required Documents

Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
Resume