Hotel Carmichael - Hostperson

Coury Hospitality; Carmel, Northern (IN, KY); On-site; USD 17,000 - 21,000; Full time

Job summary

Hotel Carmichael in Carmel, IN is seeking a Host Person to warmly welcome guests, manage the waitlist, and guide guests to their tables with a friendly demeanor. This non-exempt role requires knowledge of OpenTable, strong menu knowledge, and the ability to multitask in a fast-paced dining room.

At least 1 year of restaurant or customer service experience is preferred, with a High School Diploma or GED. You will work with the Restaurant Manager in our Food & Beverage team, upholding cleanliness

Qualifications

• Fluency in reading, writing, and spoken English.
• Excellent personal presentation and interpersonal skills.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to think and prioritize in high pressure situations.
• Basic knowledge of the restaurant’s menu, ingredients, and events.
• Knowledgeable of basic sanitation.
• Knowledgeable of computer operations and ordering procedures.
• Ability to absorb large amounts of information quickly: menus and floor plan.
• Able to successfully multitask and work varied shifts including weekends/holidays.

Responsibilities

• Greet guests warmly and manage the waitlist and seating chart.
• Use OpenTable to take reservations and seat guests.
• Know daily menus and guest preferences.
• Balance seating and flow across service stations.
• Oversee dining room during service and communicate with staff.
• Answer phones and take reservations.
• Resolve guest service issues promptly and report to the manager.
• Process checks and handle cash with accuracy.
• Maintain workstation cleanliness and staff readiness.
• Ensure host stand is always staffed.
• Communicate guest preferences to the service team.
• Notify management of seating delays.
• Assist servers as needed to maintain service efficiency.
• Wear the required uniform and maintain professionalism.
• Adhere to policies and standards with teamwork.

Skills

English fluency

Customer service

Interpersonal skills

Punctuality

Education

High School Diploma or GED

Tools

OpenTable

Job description

Hotel Carmichael, 1 Carmichael Square, Carmel, Indiana, United States of America

Job Description

Why Work at Hotel Carmichael?

At Hotel Carmichael, Autograph Collection , we set the stage for luxury, artistry, and world-class hospitality in Carmel’s vibrant city center. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein’s Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service-driven team, bringing elegance, culture, and personalized hospitality to every guest.

DEPARTMENT: Food and Beverage
REPORTS TO: Restaurant Manager
STATUS: Non - Exempt

POSITION SUMMARY:

The Host Person is an essential member of the team dedicated to providing exceptional quality and service to our guests. By nature of the position, the Host Person is the guest’s first impression of the restaurant. This position is responsible for welcoming guests graciously with eye contact and a smile, then promptly and courteously accommodating the guests’ needs. Host Persons remain friendly and engaging, all while calculating table turn times, managing reservations and the waiting list, communicating guest request and preferences with servers and manager, answering the phone, and actively anticipating seating delays.

RESPONSIBILITIES:

• Monitors guests entering and exiting dining area. Graciously greets guests upon their arrival. Maintains an accurate, fair and up-to-date waitlist and seating chart. Informs guests when their table is ready. Escorts guests to their seats, provides menus to guests, and informs them of the name of their server.
• Utilizing Open Table, the Host Person takes reservations, reviews the daily reservation book, and has the ability to seat guests without reservations.
• To maximize guest service, must have a complete working knowledge of the menus and what is unavailable for that day. Must also be familiar with frequent guests and know their names and preferences.
• Responsible for directing the seating rotation within the restaurant to ensure a smooth work flow. Must be familiar with server stations, their daily assignments, their personal timing patterns and their maximum workload capacity. Must be able to balance the customer flow among the service stations, taking into account requests for a particular table or server, depending on availability.
• Oversees the general functioning of the dining room during the meal service period, relaying information to service personnel, requesting feedback from guests as to their satisfaction, making adjustments when and where necessary. Ensures a congenial dining room atmosphere.
• Responsible for answering dining room telephone, taking reservations over the telephone and taking messages for staff.
• Handles all guest service issues in an immediate and gracious manner. Responds promptly and appropriately to guest service issues and reports the situation to the Restaurant Manager on Duty.
• Completes table checks when assigned and responsible for operation of cash register. Reconciles cash till at start and close of shift. Follows all Company accounting and cash handling policies.
• Maintains cleanliness of workstation and surrounding areas.
• Ensures that someone is always present at the host stand.
• Communicates guest preferences to the service team verbally and through printed chits.
• Proactively notifies management of any possible seating delays.
• Assists with the duties of servers and bus persons, such as securing a food or beverage item for a patron, resetting a table for reuse, etc., as the customer traffic flow allows, ensuring the maintenance of food service effectiveness and efficiency. Handles side duties within each shift.
• Wears required uniform and meets Company grooming/dress policies.
• Conduct oneself in a professional manner with the awareness that all actions and communications are within guest view.
• Maintains communication and teamwork with all co-workers and supervisors.
• Adheres to all Company/department procedures, policies, expectations and quality standards.

KNOWLEDGE, SKILLS AND ABILITIES:

• Fluency in reading, writing, and spoken English.
• Excellent personal presentation and interpersonal skills.
• Ability to communicate effectively with guests, co-workers, and supervisors.
• Ability to think and communicate clearly, organize and prioritize in high pressure situations.
• Basic knowledge of the restaurant’s menu, ingredients, and cooking techniques, as well as knowledge of the details of our property and upcoming events.
• Knowledgeable of basic sanitation.
• Knowledgeable of computer operations and ordering procedures.
• Ability to absorb large amounts of information quickly: service procedures, menus, and dining room floor plan, register operation.
• Able to successfully multitask.
• Ability to maintain excellent attendance and punctuality. Ability to work all shifts, weekends and holidays.

PHYSICAL DEMANDS :

• Ability to walk and stand throughout an eight-hour shift.
• occasionally required to reach with hands and arms
• regularly required to talk or hear
• handle or feel objects, tools, or controls
• Ability to lift, balance and carry large, oval Dining Room service trays.
• Must have the ability to lift trays, soiled dish bins, etc., of up to 40 pounds in weight.

EXPERIENCE:

• Must be at least sixteen years old (at least 21 years old to serve alcoholic beverages).
• Previous experience as a server preferred.
• Must successfully complete restaurants training course.
• High School Diploma or GED preferred or currently enrolled in secondary education completion.
• At least 1 year of experience with Restaurant or Customer Service Experience.

REQUIRED PERSONAL PROTECTIVE EQUIPMENT:

• Closed toe, non-canvas and non-skid soled shoes.

This job description is not an exclusive or exhaustive list of all job functions that a Curator in this position may be asked to perform from time to time.

Hotel Carmichael, 1 Carmichael Square, Carmel, Indiana, United States of America