Hotel Carmichael- Clerk, Front Desk

Coury Hospitality; Carmel (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

Hotel Carmichael, Autograph Collection in Carmel, Indiana, seeks a Front Desk Agent to deliver personalized arrival and departure experiences and act as a knowledgeable guest liaison throughout the stay. Candidates should have prior front desk experience in luxury settings and possess exceptional communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

The role is non-exempt and requires weekend availability.

Qualifications

• Prior front desk or guest services experience in a luxury or boutique hotel.
• Excellent verbal and written communication skills with a polished, service‑oriented demeanour.
• Strong attention to detail and organisational skills.
• Ability to multitask and remain calm in a fast‑paced environment.
• Professional appearance and positive attitude.
• Strong problem‑solving and conflict-resolution skills.
• Proficiency with property management systems and basic computer applications.
• Ability to work independently and as part of a team.
• Flexibility to work weekends, holidays, and varying shifts.

Responsibilities

• Greet guests warmly and professionally upon arrival and departure.
• Perform guest check‑in and check‑out procedures accurately and efficiently using the property management system.
• Communicate clearly and courteously with guests to anticipate needs, address requests, and resolve concerns promptly.
• Provide information regarding hotel amenities, services, dining options, and local attractions.
• Process room assignments, upgrades, rate changes, and special requests in accordance with hotel policies.
• Handle cash, credit card transactions, and billing inquiries accurately and in compliance with accounting procedures.
• Respond to guest inquiries via phone, email, and in person with professionalism and attention to detail.
• Maintain accurate guest records, reservations, and profiles, ensuring confidentiality at all times.
• Coordinate with housekeeping, bell services, concierge, and maintenance to ensure seamless guest service.
• Resolve guest concerns or complaints with empathy and professionalism, escalating issues as appropriate.
• Maintain a clean, organised, and polished front desk and lobby presence.
• Follow all hotel security, privacy, and emergency procedures.
• Adhere to all health, safety, and sanitation regulations.
• Support sustainability and environmentally responsible initiatives.

Skills

Front desk experience

Luxury hotel experience

Communication skills

Attention to detail

Multitasking

Professional appearance

Problem solving

PMS software

Teamwork

Weekend flexibility

Tools

PMS software

Job description

Why Work at Hotel Carmichael?

At Hotel Carmichael, Autograph Collection, we set the stage for luxury, artistry, and world‑class hospitality in Carmel’s vibrant city centre. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein’s Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service‑driven team, bringing elegance, culture, and personalised hospitality to every guest.

Why Work at Hotel Carmichael?

At Hotel Carmichael, Autograph Collection, we set the stage for luxury, artistry, and world‑class hospitality in Carmel’s vibrant city centre. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein’s Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service‑driven team, bringing elegance, culture, and personalised hospitality to every guest.

DEPARTMENT: Front Office

REPORTS TO: Front Office Manager or Supervisor

STATUS: Non-Exempt

Position Summary

The Front Desk Agent is responsible for delivering an elevated, personalised arrival and departure experience while serving as a knowledgeable and gracious point of contact throughout the guest stay. This role requires exceptional communication skills, attention to detail, and professionalism to ensure seamless service aligned with luxury and boutique hotel standards.

Primary Job Duties

• Greet guests warmly and professionally upon arrival and departure, creating a refined first and last impression.
• Perform guest check‑in and check‑out procedures accurately and efficiently using the property management system.
• Communicate clearly and courteously with guests to anticipate needs, address requests, and resolve concerns promptly.
• Provide information regarding hotel amenities, services, dining options, and local attractions.
• Process room assignments, upgrades, rate changes, and special requests in accordance with hotel policies.
• Handle cash, credit card transactions, and billing inquiries accurately and in compliance with accounting procedures.
• Respond to guest inquiries via phone, email, and in person with professionalism and attention to detail.
• Maintain accurate guest records, reservations, and profiles, ensuring confidentiality at all times.
• Coordinate with housekeeping, bell services, concierge, and maintenance to ensure seamless guest service.
• Resolve guest concerns or complaints with empathy and professionalism, escalating issues as appropriate.
• Maintain a clean, organised, and polished front desk and lobby presence.
• Follow all hotel security, privacy, and emergency procedures.
• Adhere to all health, safety, and sanitation regulations.
• Support sustainability and environmentally responsible initiatives.

Additional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time.

Knowledge, Skills And Abilities

• Prior front desk or guest services experience in a luxury or boutique hotel preferred.
• Excellent verbal and written communication skills with a polished, service‑oriented demeanour.
• Strong attention to detail and organisational skills.
• Ability to multitask and remain calm in a fast‑paced environment.
• Professional appearance and positive attitude.
• Strong problem‑solving and conflict‑resolution skills.
• Proficiency with property management systems and basic computer applications preferred.
• Ability to work independently and as part of a team.
• Flexibility to work weekends, holidays, and varying shifts.

Physical Demands

• Ability to stand for extended periods.
• Ability to sit, bend, reach and move as required throughout the shift.
• Ability to operate computers, phones and standard office equipment.
• Must wear required personal protective equipment per job responsibilities.

This job description is not intended to create a contract of employment. Employment with the Company is at‑will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.