Hotel Bellman

Valor Hospitality Partners; Atlanta (GA); On-site; USD 24,000 - 32,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided for most positions

Benefits - Health, Dental, Vision, and

Life Insurance and other supplemental

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners is seeking a front-line hotel associate to greet guests, assist with check-in/check-out, and help guests with luggage. You will explain facilities, respond to questions, and maintain lobby areas for a positive guest experience.

The role involves delivering messages, supporting the valet and front desk, and coordinating with shifts to ensure smooth service and guest satisfaction at our properties.

Qualifications

• High school education or equivalent experience.
• Customer Service in a guest contact role preferred.
• Ability to communicate with guests, respond to questions, and know hotel services.

Responsibilities

• Greet all guests and assist with check-in and checkout.
• Assist guests with luggage and respond to inquiries efficiently and courteously.
• Explain hotel facilities, hours, and services to guests.
• Maintain lobby stations and baggage room cleanliness.
• Post events boards in the lobby and communicate across shifts.
• Deliver messages and assist valet and front desk as needed.
• Assist with key inventory and airport van pick-ups/drop-offs.

Skills

Customer service

Communication

Driver's license

Van driving

Second language

Education

High school diploma or equivalent

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Greet all guests of the hotel, assist with check-in and checkout, help guests transport or retrieve personal items, respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.

ESSENTIAL RESPONSIBILTIES

• Manage walk in traffic; open doors while guests are being greeted in a friendly and courteous manner.
• Accompany guests that need assistance with luggage to or from room.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and any other hotel questions.
• Check luggage for hotel guests both for day and overnight.
• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts.
• Maintain the cleanliness of the bell stand, lobby and baggage room. Keep lobby door and windows clean when not busy with guests.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts by proper use of interdepartmental shift log.
• Deliver messages and valet to guest rooms.
• Van Driver will perform pick-ups and drop-offs at the airport for the guests in a timely, friendly and professional manner and inspect vehicles.
• Perform the duties of a valet.
• Assist front desk with key inventory twice weekly.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school education or equivalent experience.
• Customer Service in a guest contact role preferred.
• Ability to communicate with guests, respond to questions and inquires,knowledge of hotel services, local area events and activities.
• Ability to drive vans, limousines and automobiles and possess a valid driver’s license and have an excellent driving record as verified by a Motor Vehicle Report preferred.
• Second language may be desired.

PHYSICAL DEMANDS

• Able to lift, push, carry 20 - 40 lbs. Stand continuously for long periods of time.
• Continuous Standing as needed
• Lift, pull, push, bend, and move items to support the hotel and outlets

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement