Guest Service Agent

Valor Hospitality Partners; Atlanta (GA); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Competitive Salary

Daily Pay!

Team Member Hotel Discount Program

Uniforms Provided for most positions

Benefits - Health, Dental, Vision, and

Life Insurance, and other supplemental

Paid PTO

401k with employer match

Food and Beverage Discounts

Tuition Reimbursement

Job summary

Valor Hospitality Partners is seeking a Front Desk Agent to greet guests, register arrivals, and coordinate with Housekeeping. You will handle reservations, upsell opportunities, and provide local recommendations, delivering a warm, professional welcome.

The role requires strong computer and cash handling skills, a high school diploma, and 3–12 months in a related guest relations position. DailyPay, benefits, and team discounts are offered, with on-site work and flexible shifts.

Qualifications

• High school diploma or equivalent experience.
• Three to twelve months of employment in a guest relations or related role.
• Excellent computer and cash handling skills; ability to stand for long periods.
• Sociable, outgoing, guest-service oriented demeanor.
• On-the-job training provided.
• Able to communicate hotel services to management, staff and guests.

Responsibilities

• Handle guest registration, room assignments, quotes for room rates, upsell the guest, and collect charges.
• Verify registration details against system for name, payment type, rate and market segment.
• Pre-register, block reservations and manage same-day or future bookings per rate structures and sell strategies.
• Manage check-ins/check-outs per hotel policies; ensure charges/credits are correctly posted to folios.
• Balance cash and cash equivalents at the start and end of each shift.
• Resolve guest complaints and assist with inquiries about hotel services, events, and directions.
• Handle phone activity and provide information to callers.
• Cancel reservations according to procedures.
• Coordinate communication between Front Desk and Housekeeping.

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Perform all desk related functions including but not limited to checking guests in and out, making room reservations, giving recommendations, and providing directions. Smile and greet guests in a welcoming manner, as the first point of contact.

ESSENTIAL RESPONSIBILTIES

• Handle guest registration, room assignments, provide quotes for room rates and up-sell the guest, accommodate special requests whenever possible, and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name, type of payment, rate, and market segment.
• Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, safety boxes, etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills, ability to stand for extended periods of time; present a sociable, outgoing, lively and guest service-oriented demeanor.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management, staff and guests.

PHYSICAL DEMANDS

• Ability to stand on your feet for extended periods of time
• Bending and lifting to support organization of the hotel and offices

BENEFITS PACKAGE

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement