Hotel Bellman

Valor Hospitality Partners, LLC; Atlanta, Northern (GA, KY); Hybrid; USD 28,000 - 42,000; Full time

Benefits offered by this job

Daily pay

Hotel discount for employees

Uniforms provided

Health, dental, vision, life insurance

Paid PTO

401k with employer match

Food and beverage discounts

Tuition reimbursement

Job summary

Valor Hospitality Partners, LLC is seeking a friendly bell/guest services associate in Atlanta to welcome guests, assist with check-in and check-out, and help with luggage and luggage storage. You will explain facilities and answer questions to ensure a positive guest experience.

The role includes assisting with airport transfers, maintaining lobby areas, and supporting the front desk with key inventory while delivering courteous, professional service at all times.

Qualifications

• High school education or equivalent experience.
• Customer service in a guest contact role preferred.
• Ability to communicate with guests, respond to questions, knowledge of hotel services and local events.
• Ability to drive vans, limousines and automobiles and possess a valid driver’s license with a clean driving record (MVR preferred).
• Second language may be desired.

Responsibilities

• Greet guests and manage walk-in traffic in a friendly, courteous manner.
• Accompany guests with luggage to and from rooms.
• Explain hotel facilities, hours, locations and services.
• Check luggage for day and overnight guests.
• Maintain lobby stations, bell stand, and baggage room cleanliness.
• Deliver messages and assist with valet services to guest rooms.
• Assist airport pickups/drop-offs; inspect vehicles.
• Support front desk with key inventory twice weekly.

Skills

Customer service

Guest communication

Driving ability

Multilingual (second language)

Education

High school education or equivalent

Tools

Valid driver's license

Job description

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here. Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

Greet all guests of the hotel, assist with check-in and checkout, help guests transport or retrieve personal items, respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction.

ESSENTIAL RESPONSIBILTIES

• Manage walk in traffic; open doors while guests are being greeted in a friendly and courteous manner.
• Accompany guests that need assistance with luggage to or from room.
• Explain all hotel facilities, their location in the hotel, hours of operation, and answer all questions about these facilities and any other hotel questions.
• Check luggage for hotel guests both for day and overnight.
• Maintain the designated stations in the lobby, standing alert to be easily summoned for fronts.
• Maintain the cleanliness of the bell stand, lobby and baggage room.
• Keep lobby door and windows clean when not busy with guests.
• Post the daily events board and entertainment board in the lobby.
• Maintain an open communication line through all shifts by proper use of interdepartmental shift log.
• Deliver messages and valet to guest rooms.
• Van Driver will perform pick-ups and drop-offs at the airport for the guests in a timely, friendly and professional manner and inspect vehicles.
• Perform the duties of a valet.
• Assist front desk with key inventory twice weekly.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

• High school education or equivalent experience.
• Customer Service in a guest contact role preferred.
• Ability to communicate with guests, respond to questions and inquires,knowledge of hotel services, local area events and activities.
• Ability to drive vans, limousines and automobiles and possess a valid driver’s license and have an excellent driving record as verified by a Motor Vehicle Report preferred.
• Second language may be desired.

PHYSICAL DEMANDS

• Able to lift, push, carry 20 - 40 lbs.
• Stand continuously for long periods of time.
• Continuous Standing as needed Lift, pull, push, bend, and move items to support the hotel and outlets.

BENEFITS PACKAGE

• Competitive Salary Daily Pay!
• Team Member Hotel Discount Program
• Uniforms Provided for most positions
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO
• 401k with employer match
• Food and Beverage Discounts
• Tuition Reimbursement

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US, we operate 25 properties and have ambitious development and growth plans. Our mission to go beyond hospitality by creating memorable experiences and lasting connections with our guests. It's our uncomprising passion for outstanding service that makes us who we are. At the core of this philosophy is our people. Our culture runs on passion, enthusiasm and fun. We love what we do! We set the bar high and we are relentless in our pursuit to re-define hospitality.