Hotel Bell Person

Sanmanuel Nsn; California (MO); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a dynamic team at a leading casino and hotel in California's Inland Empire, where your commitment to exceptional customer service will shine. As a Bell Person, you'll be the welcoming face of the hotel, delivering luggage and creating memorable experiences for guests. This role emphasizes safety and professionalism, ensuring that every guest interaction exceeds expectations. With opportunities for growth and a supportive work environment, you’ll be part of a team that values your contributions and fosters your development. If you have a passion for hospitality and a desire to make a difference, this is the perfect opportunity for you.

Benefits

Health Insurance

Employee Discounts

Training and Development Programs

Flexible Scheduling

Qualifications

• 1+ year of customer service experience required, hotel experience is a plus.
• Strong English skills, both oral and written, are required.

Responsibilities

• Provide Best in Class customer service during all guest interactions.
• Deliver luggage to rooms and assist guests with their needs.
• Follow health and safety policies while maintaining a positive environment.

Skills

Customer Service

Communication Skills

Safety Awareness

Problem-Solving

Education

High School Diploma or GED

Job description

Under the direction of the Bell Captain, the Bell Person is a professional and knowledgeable representative of the Hotel to all internal and external guests; ensuring the highest customer service standards of the Hotel brand are upheld at all times. The Bell Person consistently elevates guest satisfaction by delivering Best in Class service and creating memorable experiences for guests at every opportunity. Additionally, the Bell Person is responsible for providing safety awareness and ensures all guests, vendors, and team members’ temperatures are screened per proper protocol, including asking a determined series of health questions before entrance of the property. This position works varied shifts as determined by business needs.

Essential Duties & Responsibilities

1. Provides Best in Class customer service during all guest interactions. Delivers luggage to rooms upon guest’s arrival and retrieves upon departure. Carefully transfers guest belongings to storage or Front Desk. Follows Forbes Travel Guidelines pertinent to Department (i.e., ensures luggage is conveniently placed on luggage rack, luggage arrives within ten minutes of guest completing registration, arrives within eight minutes of guest calling for luggage assistance). Maintains proper records of deliveries and pick-ups, graciously greets all guests passing through lobby and looks for opportunities to assist them and create memorable experiences for them. Opens Hotel doors for all guests and gives verbal welcome when not retrieving or delivering luggage.
2. Provides guests with directions, recommendations, and information about Hotel, Casino and Entertainment Center, as well as city attractions and general information. Works with Concierge on all organized transportation. Handles all guest interactions with highest level of hospitality and professionalism, while always aiming to exceed the guest expectations. Communicates parking procedures to guests/visitors. Maintains and polishes bell carts to ensure all are in pristine condition anytime they are within guest view. Delivers guest packages upon request.
3. Follows all internal health and safety policies and procedures, and works harmoniously and professionally with co-workers and supervisors.
4. Reports all maintenance issues pertaining to facilities via internal systems and reports all guest requests to Supervisor as needed. Follows up to ensure requests have been completed in a timely manner. Completes regular customer service and safety training to keep certifications current as needed.
5. Contributes to a positive and engaging environment which motivates employees to collaborate, learn, perform, and develop their skills. Performs other duties as assigned to support efficient operation of Department.

Education/Experience/Qualifications

• High School Diploma or GED required.
• One (1) year customer service experience required. Hotel experience a plus.
• Strong English skills, both oral and written required.

Certificates/Licenses/Registrations

• At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
• A qualified candidate/employee must have and maintain a valid ID or driver’s license with an acceptable driving record as determined by the enterprise’s insurance carrier.
• Received Health Screener Training/Certification.
• Received COVID-19 Program training.

San Manuel Band of Mission Indians and San Manuel Casino will make reasonable accommodations in compliance with the Americans with applicable law.

As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth, and well-being of its employees. Join our team today!

About Us

San Manuel is one of the largest employers in California’s Inland Empire. Managing one of the world’s busiest casinos, our many restaurants, and a fully functioning tribal government means we can offer an incredibly wide range of professional and support positions. Each is an opportunity to learn, grow, and contribute to a better future for all of us.

Your commitment to San Manuel is matched by our commitment to you. We offer a Total Rewards package of monetary, benefits, and development rewards to individuals who meet and exceed specific goals. These programs support our pay-for-performance philosophy.