Hotel Banquet & Events Coordinator

Marcus Hotels & Resorts; Minneapolis (MN); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Free meal per shift

Room discounts

Discounts at Marcus properties andHil

Discounted parking

Movie theatre coupons

Career growth opportunities

Paid time off

Medical, dental, and vision insurance

Life insurance

401k with employer match

Early wage access

Job summary

Marcus Hotels & Resorts’ Lofton Hotel in Minneapolis seeks an experienced events/sales professional to drive catering and banquet programs. You will coordinate client events, manage communications, and support sales managers while ensuring top guest satisfaction.

The role requires strong organizational skills, excellent communication, and the ability to navigate hospitality operations, budgeting, and planning with attention to detail.

Qualifications

• High school diploma or equivalent; college degree preferred.
• Excellent written and verbal communication skills.
• Strong listening and problem-solving abilities.
• Basic math for room blocks and costs.
• Adaptable to varying schedules to support events.
• Strong guest and employee relations and empathy.
• Proficient in Microsoft Word and Excel; Delphi knowledge preferred.
• Knowledge of food, beverage, AV, room sets and menu planning.

Responsibilities

• Update and manage Delphi with event info and client communications.
• Coordinate details with clients to finalize events promptly.
• Assist in supervision, training, and strategic planning.
• Act as liaison between Sales Managers and clients.
• Ensure guest satisfaction with timely follow-up.
• Handle calls per Hilton and Marcus standards in English.
• Organize and file communications essential to daily operations.
• Resolve issues on price, menus, and seating; plan steps with judgement.
• Prepare Banquet Event Orders for in-house events.
• Assist budgeting and forecasting for Catering & Banquet.
• Communicate special needs to appropriate staff.

Skills

Excellent communication

Listening skills

Math skills

Flexibility

Customer service

Interpersonal skills

MS Word & Excel

Delphi Hilton system

Attention to detail

Food & beverage knowledge

Education

High school diploma or equivalent

College degree preferred

Education/training in hotel sales or event planning

Tools

Delphi Hilton system

Job description

Marcus Hotels & Resorts’ Lofton Hotel in Minneapolis seeks an experienced events/sales professional to drive catering and banquet programs. You will coordinate client events, manage communications, and support sales managers while ensuring top guest satisfaction.

The role requires strong organizational skills, excellent communication, and the ability to navigate hospitality operations, budgeting, and planning with attention to detail.