Hotel Assistant General Manager – Hampton Inn Colorado Springs Northeast

A&R Hospitality LLC; Gulf Shores (AL); Sur place; USD 58 000 - 60 000; Plein temps

Avantages offerts par ce poste

Health Coverage

401(k) Plan

Paid Time Off (PTO)

Paid Sick Leave

Paid Family & Medical Leave

Paid Holidays

Supplemental Insurance

Telehealth

Employee Assistance Program (EAP)

Workers' Compensation & Unemployment

Résumé du poste

A&R Hospitality is hiring an Assistant General Manager (AGM) for the Hampton Inn Colorado Springs Northeast, a 95-room Hilton-branded hotel opened in 2022. The AGM will partner with the General Manager to lead daily operations across all departments and drive guest satisfaction and financial results.

This on-site role requires strong leadership, guest service excellence, and the ability to manage front desk, housekeeping, reservations, and food and beverage coordination as needed, with a clear

Qualifications

• High school diploma or equivalent.
• 2–3 years of hotel supervisory or management experience.
• Proven ability to lead teams and drive accountability.
• Strong communication, customer service, and problem solving skills.
• Ability to work independently in a fast-paced hotel environment.

Responsabilités

• Direct and coordinate Front Desk, Housekeeping, Reservations, Guest Services, Security, and Maintenance operations.
• Serve as Manager on Duty (MOD) and lead the hotel in the General Manager's absence.
• Enforce Standard Operating Procedures (SOPs) and take corrective action when standards aren't met.
• Ensure all departments use Quore effectively for task management, work orders, and documentation.
• Review night audit reports, daily revenue reports, and cash handling procedures for accuracy.

Connaissances

Hotel Management

Hospitality Management

Hotel Operations

Front Office Operations

Guest Service

Team Leadership

Property Management Systems

Labor Management

Service Recovery

Workplace Safety

Formation

Associate's or Bachelor's degree in Hospitality Management or related field

Description du poste

Job Title: Assistant General Manager – Hotel

Property: Hampton Inn Colorado Springs Northeast
Location: 4380 Integrity Center Point, Colorado Springs, CO 80917 (Northeast Colorado Springs / Pikes Peak Region)
Job Type: Full-Time | Salaried | Exempt | On-Site
Salary: $58,000 – $60,000 per year
Reports To:Hotel General Manager

About the Opportunity

A&R Hospitality is hiring an Assistant General Manager (AGM) for the Hampton Inn Colorado Springs Northeast, a newly built (2022), 95-room Hampton by Hilton hotel in Northeast Colorado Springs. Located on Powers Boulevard near Peterson Space Force Base, the hotel serves a strong mix of military, government, aerospace, and corporate travelers, along with leisure guests exploring the Pikes Peak region. The hotel features complimentary hot breakfast, an indoor pool, a fitness center, and meeting space for groups and events.

As the hotel's second-in-command, you'll lead day-to-day operations across every department, serve as Manager on Duty, and partner with the General Manager to drive guest satisfaction, team performance, and financial results in a modern, well-maintained property.

This is an ideal next step for a Front Office Manager, Front Desk Manager, Hotel Assistant Manager, Hotel Operations Manager, or Hotel Supervisor ready for property-wide leadership, or for an experienced AGM from a select-service or limited-service hotel looking to grow with a Hilton-branded hospitality company.

What You'll Do

Hotel Operations & Department Oversight

• Direct and coordinate Front Desk, Housekeeping, Reservations, Guest Services, Security, and Maintenance operations.
• Serve as Manager on Duty (MOD) and lead the hotel in the General Manager's absence.
• Enforce Standard Operating Procedures (SOPs) and take corrective action when standards aren't met.
• Ensure all departments use Quore effectively for task management, work orders, and documentation.
• Review night audit reports, daily revenue reports, and cash handling procedures for accuracy.

Guest Experience & Hilton Brand Standards

• Deliver efficient, friendly, professional service that reflects Hampton by Hilton brand standards.
• Review Guest Satisfaction Surveys (GSS), online reviews, and feedback metrics to find and act on improvement opportunities.
• Lead service recovery and resolve guest concerns quickly and professionally.
• Execute VIP programs, Hilton Honors recognition, amenities, and special requests.

Front Desk Operations

• Coach the Front Desk team to anticipate guest needs, resolve concerns, and actively gather guest feedback.
• Ensure accuracy and efficiency in check-in/check-out, reservations, guest communications, and phone operations.
• Step in to support the Front Desk during peak periods and staffing gaps.

Team Leadership & Development

• Motivate, coach, and train department supervisors to drive accountability and performance.
• Assist with hiring, onboarding, payroll review, and employee scheduling.
• Support the General Manager with labor controls and cost-saving initiatives.
• Build a culture of teamwork, communication, and service excellence.

Revenue, Sales & Financial Performance

• Support ADR, occupancy, and RevPAR growth through strong operations and guest service.
• Coordinate between Sales and Operations for group business, events, and special requests.
• Build working knowledge of P&L statements, budgets, and labor management.
• Assist with expense management and cost control.

Safety, Compliance & Property Standards

• Lead the property safety program, including training, incident reporting, and compliance.
• Conduct regular property inspections for cleanliness, safety, and brand compliance.
• Oversee inventory control for housekeeping, breakfast, and operating supplies.
• Support emergency preparedness and response procedures.

What You Bring

Required:

• High school diploma or equivalent.
• 2–3 years of hotel supervisory or management experience.
• Demonstrated ability to lead teams and hold people accountable.
• Strong communication, customer service, and problem-solving skills.
• Ability to work independently in a fast-paced hotel environment.

Preferred:

• Associate's or Bachelor's degree in Hospitality Management or a related field.
• 3–5 years of hotel leadership experience across multiple departments.
• Experience as Manager on Duty, Assistant General Manager, or second-in-command.
• Experience with budgeting, labor management, and financial reporting.
• Familiarity with Quore, Hilton OnQ PMS, or similar hotel systems.
• Proven success improving guest satisfaction scores and service culture.

Key Skills

• Hotel Management
• Hospitality Management
• Hotel Operations
• Front Office Operations
• Guest Service
• Team Leadership
• Property Management Systems
• Labor Management
• Service Recovery
• Workplace Safety

Compensation & Benefits

Salary: $58,000 – $60,000 per year

Health Coverage: Medical, dental, and vision for employees and eligible dependents. Coverage begins the 1st of the month following 60 days of employment.

401(k) Plan: Eligible after six months of employment.

Paid Time Off (PTO): Accrual based on years of service, available after 90 days.

Paid Sick Leave: Accrues from day one at 1 hour for every 30 hours worked, up to 48 hours per year, under Colorado's Healthy Families and Workplaces Act.

Paid Family & Medical Leave: Up to 12 weeks of partially paid, job-protected leave through Colorado's FAMLI program, plus up to 4 more weeks for pregnancy or childbirth complications.

Paid Holidays: Company-paid holidays per published schedule.

Supplemental Insurance: Eligibility to participate in Principal supplemental programs.

Telehealth: Low-cost virtual care through Recuro.

Employee Assistance Program (EAP): Confidential support resources for employees.

Workers' Compensation & Unemployment Insurance: Provided as required by Colorado law.

Additional Protected Leave: Paid jury duty leave, paid voting leave, military leave, and other leave as provided by Colorado and federal law.

Expense Reimbursement: For approved business expenses.

Career Growth: A clear path toward General Manager within A&R Hospitality.

Working Conditions

This is a high-interaction, fast-paced, on-site role with changing priorities and regular guest and team interaction. The schedule is flexible and includes mornings, evenings, nights, weekends, holidays, and on-call availability for operational issues or emergencies. The role involves prolonged standing and walking throughout the property and lifting up to 25 pounds.

Equal Opportunity Employer

A&R Group is an equal opportunity employer and provides equal employment opportunities to all employees and applicants without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. A&R Group will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship. The selected candidate will be required to sign &R Group's Non-Disclosure Agreement (NDA) as a condition of employment.