Hotel Assistant General Manager

Workstream; Goshen (IN); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Employee discounts

Job summary

Indiana Hospitality Group's Holiday Inn Express in Merrillville, IN seeks an Assistant Hotel General Manager to oversee daily hotel operations on-site. This full-time role emphasizes guest satisfaction, staff leadership, and a smooth, profitable, and friendly operation.

You will supervise Front Desk, Breakfast, and Housekeeping, handle guest issues, plan activities, and coordinate with maintenance to ensure safety and service excellence.

Qualifications

• Previous hotel experience is required; Front Desk experience preferred.
• Excellent customer service skills with a strong business mindset.
• Proven decision-making and problem-solving abilities.

Responsibilities

• Assist the General Manager in supervising all hotel departments including Front Desk, Breakfast, and Housekeeping staff
• Plan activities and allocate responsibilities to optimize operational efficiency
• Welcome guests, address complaints, provide solutions, and offer helpful information
• Support maintenance management, staffing coordination, and facility renovations
• Regularly inspect facilities to ensure strict compliance with health and safety standards

Skills

Hotel experience

Front Desk experience

Customer service

Decision making

Problem-solving

Leadership

Multitasking under pressure

Background screening

Job description

Urgent Opportunity: Join Us as a Highly Skilled Hotel Assistant General Manager

Are you looking for a dynamic and supportive work environment where your leadership skills can truly shine? Do you want to be part of a team that values growth, cooperation, and delivering exceptional guest experiences? If your answer is yes, this exciting role is perfect for you!

We are seeking a talented and motivated Assistant Hotel General Manager to join our growing team. This full-time, on-site position offers a loving and enthusiastic workplace where you will help oversee daily hotel operations and contribute to a smooth, profitable, and fun environment. Enjoy excellent benefits including paid time off, health, dental, and vision insurance, plus employee discounts. Develop your leadership and problem-solving skills while working with a supportive team that promotes internal growth.

Key Responsibilities

• Assist the General Manager in supervising all hotel departments including Front Desk, Breakfast, and Housekeeping staff
• Plan activities and allocate responsibilities to optimize operational efficiency
• Welcome guests, address complaints, provide solutions, and offer helpful information
• Support maintenance management, staffing coordination, and facility renovations
• Regularly inspect facilities to ensure strict compliance with health and safety standards

Required Skills & Qualifications

• Previous hotel experience is required; Front Desk experience preferred
• Excellent customer service skills combined with a strong business mindset
• Proven decision-making and problem-solving abilities
• Reliable, able to multitask and perform well under pressure
• Outstanding leadership skills with great attention to detail
• Must pass background screening to qualify

Why Join Us?

• Work in a fun and loving environment that fosters teamwork and growth
• Benefit from a comprehensive package including paid time off and health benefits
• Be part of a company that promotes from within and values your professional development
• Gain valuable experience managing diverse hotel operations

Location: Holiday Inn Express - 8460 Mississippi Street, Merrillville, IN 46410

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!