Hot Side Field Service Technician

Smart Care Equipment Solutions; Virginia Beach (VA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

On-the-job training

Company vehicle

401k plan

Paid time off

Career growth opportunities

Job summary

Smart Care Equipment Solutions in Virginia Beach is seeking a Service Technician to perform maintenance checks, installations, removals, and emergency repairs on commercial kitchen equipment at customer sites. You will service beverage systems, refrigerators, ovens, fryers, and related equipment, ensuring peak performance and uptime.

The role includes on-the-job and formal training with CFESA certifications, plus opportunities to advance into more senior technician or management positions.

Qualifications

• High School diploma or equivalent required.
• Valid driver's license with acceptable driving record.
• Willingness to be on call or work shifts as needed.
• Occasional overnight travel may be required.
• Immigration sponsorship not provided for this role.
• CFESA certification or equivalent preferred.

Responsibilities

• Leave from home each morning to work at customer sites for performance checks and maintenance.
• Installations, removals, and emergency repairs on commercial kitchen equipment.
• Perform in-service training for customers on proper cleaning and maintenance.
• Manage time and resources to control costs and meet commitments.
• Attend trainings to obtain additional licenses and certifications.

Skills

On-call readiness

Independent worker

Time management

Education

High School diploma or equivalent

Valid driver's license

Tools

CFESA certification

Job description

As a Service Technician you will deliver our performance check programs by providing pro‑active maintenance to keep our customers' hot side kitchen equipment running at optimum efficiency and limit breakdowns. You will also be the primary service technician for our beverage business by completing installations, removals, preventative maintenance, and emergency repairs.

What's in it For You

• On‑the‑job training with available on‑demand technical support, as well as ongoing formal hands‑on and classroom training at our National Training Kitchen. Professional CFESA certifications with the potential for advancement.
• Receive a company service vehicle, fuel card, computer, and cell phone for business use
• Market‑leading benefits program, including 401k and paid time off
• Take charge of your career through growth opportunities, including advanced technician and management positions.

What You Will Do

• You will leave from home each morning and independently work at customer sites to complete performance checks on commercial foodservice equipment, including refrigerators, ice machines, ovens, fryers, and complete beverage equipment preventative maintenance, emergency repairs, installations, and removals
• Complete in‑service training of the customer's staff on proper cleaning and daily maintenance of equipment
• Effectively manage time and resources to control costs, enhance efficiencies, and meet customer commitments
• Identify operating challenges that lead to kitchen equipment failure in restaurants, hotels, hospitals, and other commercial customers
• Attend appropriate technical and manufacturer training to obtain additional licenses and certifications to progress in your career.

Physical Requirements

• Ability to frequently kneel, bend, squat, push, pull, reach, and occasionally lift and carry up to 70 pounds
• Ability to work with moving mechanical parts, pressurized steam equipment, open flames, heated surfaces, liquids, and risk of electrical shock in damp, humid, or freezing conditions
• Ability to work on ladders, roofs, and other high places.

Minimum Qualifications

• High School diploma or equivalent
• Valid driver's license and acceptable motor vehicle record
• Willingness to be on call or work shifts according to customer needs
• Availability for occasional overnight travel as assigned
• Immigration sponsorship not provided for this role.

Preferred Qualifications

• Relevant technical training, licenses, and/or certifications (i.e. EPA, CFESA)
• Technical experience with refrigeration, appliance repair, kitchen equipment, HVAC, or relevant military service
• Self‑motivated with the proven ability prioritize and work independently with minimal direct supervision.

As a Technician you will be at the heart of our operations by diagnosing, repairing, and providing planned maintenance on a broad range of cooking, refrigeration, and dishwashing equipment. Your work makes you a valuable partner to our customers by helping them improve their food service operations, equipment uptime, and overall profitability. Smart Care's industry‑leading technical training, mobile‑technologies, and technical support provide the opportunity for you to rapidly expand your expertise and grow your career in this dynamic industry. If you're ready for a new and exciting challenge, it's time to get smart with Smart Care!

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care's application or hiring process due to a disability, please contact the Human Resources department at [e-mail].