Hostperson - Hotel Vin

Coury Hospitality; Grapevine (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Hotel Vin, Autograph Collection, Grapevine, TX, seeks a courteous Host to manage guest arrivals, seating, and reservations. You will set the tone for a premium dining experience through professional communication and impeccable service.

The role requires poise, hospitality excellence, and the ability to coordinate with the front-of-house team in a luxury hotel setting. Non-exempt, on-site position in a vibrant food & beverage environment at Harvest Hall.

Qualifications

• Must meet state and local age requirements.
• Must meet state and local food handler certification requirements.
• Experience in luxury hospitality, fine dining, or upscale restaurants preferred.
• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance, demeanor, and emotional intelligence.
• Ability to remain composed under pressure.

Responsibilities

• Welcome guests with warmth and professionalism.
• Maintain a calm, polished presence in a fast-paced setting.
• Manage reservations using the hotel’s system (OpenTable, SevenRooms, etc.).
• Coordinate table assignments to balance service flow.
• Manage waitlists and VIP reservations.
• Communicate wait times clearly and professionally.
• Acknowledge VIPs, loyalty members, and returning guests.
• Note special occasions, preferences, allergens, and dietary restrictions.
• Handle guest concerns with discretion and escalate as needed.
• Escort guests to tables and present menus with etiquette.
• Maintain communication with servers, management, and kitchen teams.
• Support seamless service pacing and dining room transitions.
• Coordinate with concierge, front desk, and room service teams.
• Provide a gracious farewell and invite return visits.
• Maintain host stand, menus, and reservation materials.
• Follow grooming and luxury brand presentation standards.

Skills

Warm hospitality

Professional communication

Customer service

Multitasking

Poise under pressure

Education

Food handler certification

Job description

Hotel Vin, 215 E Dallas Road, Grapevine, Texas, United States of America

Job Description

Why Work at Hotel Vin?

At Hotel Vin, Autograph Collection , we don’t just offer jobs—we create opportunities to thrive in a dynamic, culture-driven environment. Located in the heart of Grapevine, Texas, our luxury boutique hotel blends world-class service with a passion for unforgettable guest experiences. Hotel Vin features 120 elegantly designed guest rooms, the renowned Bacchus Kitchen + Bar, and a premier wine experience celebrating the region’s rich heritage. As part of Harvest Hall, a European-style food hall, and with state-of-the-art event spaces and a rooftop terrace, Hotel Vin is the perfect blend of luxury, innovation, and hospitality.

DEPARTMENT: Food and Beverage
REPORTS TO: Restaurant or F&B Manager
STATUS: Non-Exempt

POSITION SUMMARY:

The Host Person serves as the first and last point of contact for guests,setting the tone for an exceptional dining experience. This role requires poise, warmth, and precision while managing reservations, guest flow, and special requests in alignment with luxury hotel brand standards.

PRIMARY JOB DUTIES:

• Welcome guests with warmth, professionalism, and brand-appropriate hospitality.
• Maintain a calm, polished presence in a fast-paced, high-expectation environment.
• Manage reservations using the hotel’s reservation system (e.g., OpenTable, SevenRooms, in-house systems). U se of professional phone etiquette with both external and internal guests.
• Coordinate table assignments to balance service flow and maximize guest comfort.
• Accurately manage waitlists, walk-ins, and VIP reservations.
• Communicate wait times clearly and professionally.
• Identify and acknowledge VIPs, hotel loyalty members, and returning guests.
• Note and communicate special occasions, preferences, allergens, and dietary restrictions.
• Handle guest concerns with discretion and elevate appropriately.
• Escort guests to tables and present menus with proper etiquette.
• Maintain constant communication with servers, management, and kitchen teams.
• Support seamless service pacing and dining room transitions.
• Coordinate with concierge, front desk, and room service teams when needed.
• Ensure a gracious farewell, thanking guests and inviting them to return.
• Maintain immaculate host stand, menus, and reservation materials.
• Adhere to grooming, uniform, and luxury brand presentation standards.
• Follow all hotel policies, safety, and confidentiality guidelines.

A dditional tasks and responsibilities may be assigned at the discretion of the manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time .

KNOWLEDGE, SKILLS AND ABILITIES:

• Must meet state and local age requirements.
• Must meet state and local food handler certification requirements.
• Previous experience in luxury hospitality, fine dining, or upscale restaurants preferred.
• Exceptional interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Professional appearance, demeanor, and emotional intelligence.
• Ability to remain composed under pressure.

PHYSICAL DEMANDS:

• Ability to stand or walk for extended periods.
• The role involves reaching, bending, stooping, and occasionally lifting up to 25 pounds.
• Ability to escort guests throughout the dining room comfortably.
• Must wear required personal protective equipment per job responsibilities.

This job description is not intended to create a contract of employment. Employment with the Company is at-will and may be terminated by either the employee or the Company at any time, with or without cause or notice, in accordance with applicable law.