Host (Venice)

Skillets Restaurants; Venice (FL); On-site; USD 17,000 - 23,000; Full time

Job summary

Skillets Restaurants in Venice, FL seeks a friendly Host to be the first point of contact for guests, greet, seat, and manage waitlists while maintaining a welcoming lobby.

You will coordinate with the waitstaff to ensure efficient service, answer phones, take messages, and uphold high customer service standards in a fast-paced environment.

Qualifications

• High School diploma or equivalent.
• Experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.

Responsibilities

• Welcome and greet guests in a polite and friendly manner
• Escort guests to tables and ensure comfort
• Manage reservations and seating system
• Answer phone calls and relay messages
• Coordinate with waitstaff for timely service
• Maintain a clean and presentable host stand
• Anticipate guest needs and provide service
• Resolve guest concerns promptly and professionally
• Collaborate with management to improve guest experience
• Adhere to company policies and safety regulations

Skills

Customer service

Communication skills

Organizational skills

Multitasking

Under pressure

Problem-solving

Professional appearance

Education

High School Diploma or equivalent

Tools

Reservation systems

Job description

Current job opportunities are posted here as they become available.

We are seeking a friendly and outgoing individual to join our team as a Host. As the first point of contact for our guests, you will provide excellent customer service and ensure a positive experience from the moment they arrive. Your main responsibilities will include greeting and seating guests, managing waitlists, and coordinating with the waitstaff to ensure efficient service. If you have a warm and welcoming personality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities:

• Welcome and greet guests in a polite and friendly manner
• Escort guests to their assigned tables and ensure they are comfortable
• Manage guest reservations and maintain an organized seating system
• Answer phone calls, take and relay messages, and provide accurate information to guests
• Assist in coordinating with the waitstaff to ensure smooth and timely service
• Maintain a clean and presentable host stand and lobby area
• Anticipate guest needs and provide exceptional customer service at all times
• Resolve guest concerns or complaints promptly and professionally
• Collaborate with the management team to improve guest experience and implement any required changes
• Adhere to all company policies, procedures, and safety regulations

Requirements:

• High School Diploma or equivalent
• Proven experience in customer service or hospitality industry is preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure and in a fast-paced environment
• Outstanding problem-solving skills and ability to think quickly on your feet
• Professional appearance and demeanor
• Basic computer skills and familiarity with reservation systems is a plus