Host (Venice)

Skillets Restaurants; Venice (FL); On-site; USD 16,531 - 22,041; Part time

Job summary

Skillets Restaurants in Venice, FL is seeking a friendly Host to be the first point of contact for guests. You will greet and seat guests, manage waitlists, and coordinate with the waitstaff to ensure a smooth start to every dining experience.

This role requires excellent customer service, strong communication, and the ability to stay organized in a fast-paced environment. Previous hospitality or customer service experience is preferred; basic computer skills and familiarity with reservation

Qualifications

• High school diploma or equivalent.
• Proven experience in customer service or hospitality preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Ability to work well under pressure in a fast-paced environment.
• Outstanding problem-solving skills and ability to think quickly on your feet.
• Professional appearance and demeanor.
• Basic computer skills and familiarity with reservation systems is a plus.

Responsibilities

• Welcome and greet guests in a polite and friendly manner.
• Escort guests to assigned tables and ensure they are comfortable.
• Manage guest reservations and maintain an organized seating system.
• Answer phone calls, take and relay messages, and provide accurate information to guests.
• Coordinate with the waitstaff to ensure smooth and timely service.
• Maintain a clean host stand and lobby area.
• Anticipate guest needs and provide exceptional customer service.
• Resolve guest concerns promptly and professionally.
• Collaborate with the management team to improve guest experience and implement any required changes.
• Adhere to all company policies, procedures, and safety regulations.

Skills

Customer service

Hospitality experience

Communication

Organizational skills

Multitasking

Work under pressure

Problem-solving

Professional appearance

Education

High School Diploma or equivalent

Tools

Reservation systems

Job description

Current job opportunities are posted here as they become available.

We are seeking a friendly and outgoing individual to join our team as a Host. As the first point of contact for our guests, you will provide excellent customer service and ensure a positive experience from the moment they arrive. Your main responsibilities will include greeting and seating guests, managing waitlists, and coordinating with the waitstaff to ensure efficient service. If you have a warm and welcoming personality and enjoy working in a fast-paced environment, we would love to hear from you.

Responsibilities

• Welcome and greet guests in a polite and friendly manner
• Escort guests to their assigned tables and ensure they are comfortable
• Manage guest reservations and maintain an organized seating system
• Answer phone calls, take and relay messages, and provide accurate information to guests
• Assist in coordinating with the waitstaff to ensure smooth and timely service
• Maintain a clean and presentable host stand and lobby area
• Anticipate guest needs and provide exceptional customer service at all times
• Resolve guest concerns or complaints promptly and professionally
• Collaborate with the management team to improve guest experience and implement any required changes
• Adhere to all company policies, procedures, and safety regulations

Requirements

• High School Diploma or equivalent
• Proven experience in customer service or hospitality industry is preferred
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Ability to work well under pressure and in a fast-paced environment
• Outstanding problem-solving skills and ability to think quickly on your feet
• Professional appearance and demeanor
• Basic computer skills and familiarity with reservation systems is a plus