Host - Upscale Mediterranean Concept

the ‘Quin House; Boston (MA); On-site; USD 31,152 - 44,368; Full time

Job summary

The Quin House in Back Bay, Boston is seeking a full-time hospitality team member to provide a warm greeting, seat guests promptly, and uphold The Quin's high service standards to ensure a memorable dining experience.

You will support servers, handle reservations, assist with menu knowledge, and help with opening/closing duties while maintaining cleanliness, guest satisfaction, and courteous communication. Strong English, team spirit, and basic computer skills are essential.

Qualifications

• Experience in a hotel or restaurant environment preferred.
• Professional presentation and service-oriented demeanor.
• Strong English communication skills (oral and written).
• Solid teamwork and reliability.
• Basic computer skills including POS systems.

Responsibilities

• Providing a warm, welcoming greeting to our members and their guests.
• Ensure that members are seated in a timely manner in accordance with The Quin service standards.
• Assist servers in delivering a memorable dining experience.
• Answer the telephone, take reservations, and inform guests of offerings.
• Maintain cleanliness and appearance of menus and dining areas.
• Assist in opening and closing duties according to side work checklists.
• Ensure guest satisfaction and assist in resolving issues.

Skills

Customer service

Professional presentation

Team player

Communication skills

English skills

Microsoft Office

Education

High School Diploma or equivalent

Tools

NorthStar POS

Microsoft Word

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Boston, MA, US

Salary: $27.41 Annually

The 'Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact.

A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

PRIMARY RESPONSIBILITIES

Providing a warm, welcoming greeting to our members and their guests. Ensure that members are seated in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.

ABOUT THIS ROLE

• Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grows and develops their abilities through training of employees, creating a positive, productive working environment
• Understands all policies, procedures, standards, specifications, guidelines for The Quin
• Greet and seat members with a smile at appropriate tables in a timely manner
• Be attentive of members’ needs
• Assist in providing a pleasant dining experience
• Assist in collection of credit cards from members and servers as needed.
• Answer the telephone/take reservations/properly inform guests of all offerings
• Ensure quality control of menus regarding cleanliness and appearance
• Perform opening and closing duties according to established side work checklist
• Have a complete knowledge of standards of service
• Have a thorough knowledge of menus and current specials in all applicable venues
• Assist servers in the servicing of guests as needed
• Assume 100% responsibility for the quality of services provided
• Fill in where needed to ensure guest service standards and efficient operations
• Ensure overall guest satisfaction.
• Assist in the investigation of member complaints regarding food quality and service
• Ability to assist in other related food and beverage outlets if and when required
• Assume additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests

WHO WE ARE LOOKING FOR

• Experience in a hotel or restaurant experience preferred
• Service oriented style with professional presentations skills
• Maintain high standards of personal appearance and grooming
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
• Ability to learn and master NorthStar POS
• Excellent oral and written communication skills
• Detail oriented, good prioritization and follow up skills
• Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
• Open availability and flexibility to work according to the needs of the business
• Comfortable with WORD
• High School Diploma or equivalent
• Strong computer skills and proficiency with Microsoft Office Suite
• Strong written and verbal English skills, additional languages are a plus