Food Runner - Upscale Latin Restaurant

the ‘Quin House; Boston (MA); On-site; USD 40,000 - 60,000; Full time

Job summary

The Quin House is looking for a dedicated hospitality professional in Boston, MA. Applicants should enjoy providing a unique member experience and effectively manage interactions in a vibrant social club atmosphere.

This role includes providing timely service, assisting in kitchen tasks, and maintaining high standards of quality. Ideal candidates will have a strong sense of detail and exceptional communication skills. Join our committed team to enhance our memorable dining experiences.

Qualifications

• Experience in hotel or restaurant preferred.
• TIPS certified (can be completed during onboarding).
• Excellent oral and written communication skills.

Responsibilities

• Provide warm, welcoming service to members and guests.
• Ensure timely service according to The Quin service standards.
• Assist culinary team with assigned tasks and duties.

Skills

Customer service

Team player

Attention to detail

Communication skills

Job description

Full Time Boston, MA, US

10 days ago Requisition ID: 1015

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Overview

The Quin House is a multi-award-winning modern private social club in Back Bay that brings together a diverse mix of interesting and interested members of all ages, industries, and backgrounds to forge meaningful connections, expand lives and create a community of impact. A vibrant, reimagined hospitality venture intended to enrich the lives of those who join, the club is based on the core principles of providing a place in the city that embraces diversity & inclusivity, stimulating experiences in programming, amazing food and beverage, beautiful design, top-notch hospitality and philanthropy.

WHO ARE WE LOOKING FOR?

The ideal candidate is an upbeat professional who enjoys providing members with a one-of-a-kind hospitality experience. They enjoy being part of a start‑up environment and are committed to being a team player. They have a desire to provide highly personalized services, have a critical eye for detail, and have high expectations and standards.

PRIMARY RESPONSIBILITIES

Providing a warm, welcoming greeting to our members and their guests. Ensuring that members are served in a timely manner in accordance with The Quin service standards and ensuring high member satisfaction and an exceptional dining experience.

ABOUT THIS ROLE

• Provides leadership and instills a culture and work environment based upon respect, providing opportunities for staff to learn, grow and develop their abilities through training of employees, creating a positive, productive working environment
• Understands all policies, procedures, standards, specifications, guidelines for The Quin
• Provides timely and friendly service to members and their guests
• Services members with all food and beverage requirements in an attentive, courteous, and efficient manner
• Serves alcohol responsibly within State, Local and Store level laws and guidelines
• Has a thorough knowledge of menus, ingredients, out of stock items and current specials in all applicable venues
• Delivers food from kitchen to table accurately, in a timely manner and exactly as ordered by the guest
• Assists the culinary team with assigned tasks and duties
• Fulfills any additional member requests
• Performs opening and closing duties according to established side work checklist thoroughly and with a sense of urgency
• Works in a clean and organized manner keeping bar and service areas maintained and in impeccable condition during shifts
• Has a complete knowledge of standards of service
• Assists other team members as needed, both with and without the direction of management
• Maintains positive and effective communication with team members and managers regarding all relevant information, special considerations and/or concerns pertaining to our members
• Re‑stocks items and supplies as needed and alerts management of shortages
• Accurately and promptly prepares and tends guests’ payments
• Communicates health and/or safety concerns/violations immediately to the management
• Attends all informational meetings
• Understand all policies, procedures, standards, specifications, guidelines and training programs for The Quin
• Assumes 100% responsibility for the quality of services provided
• Fills in where needed to ensure guest service standards and efficient operations
• Performs all other related duties as assigned
• Assists in the investigation of member complaints regarding food quality and service
• Ability to assist in other related food and beverage outlets if and when required
• Assumes additional tasks assigned to you by your direct supervisor or any manager of The Quin that are reasonable requests

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, use hands and reach with hands and arms. The employee is occasionally required to climb or balance, stoop, kneel, crouch, or crawl and taste or smell. The employee must frequently lift and/or move up to 40 pounds.

WHO WE ARE LOOKING FOR

• Experience in a hotel or restaurant experience preferred
• Service oriented style with professional presentations skills
• Maintain high standards of personal appearance and grooming
• A strong team player who supports their team and embraces ownership, accountability, and responsibility for the team’s work
• TIPS certified (can be completed during on boarding process)
• Excellent oral and written communication skills
• Detail oriented, good prioritization and follow up skills
• Basic understanding of Health and Safety, Food Hygiene and Employment Legislation
• Open availability and flexibility to work according to the needs of the business