Host - Troy's

Xfinity Live!; Arlington (TX); On-site; USD 25,000 - 35,000; Full time

Job summary

A popular entertainment venue in Arlington, Texas, is seeking a Host to join their team. This role involves welcoming guests, managing reservations, and ensuring customer satisfaction. Candidates should have at least one year of customer service experience and possess strong communication skills. The position may require working nights and weekends. Enjoy a vibrant atmosphere while contributing to a memorable dining experience for guests.

Qualifications

• At least one year of experience with customer service and/or hosting.
• Demonstrated ability to interact with guests effectively.
• Ability to read, review, and understand seating charts.

Responsibilities

• Answer phones and take messages/reservations.
• Welcome and bid goodbye to guests creating a lasting experience.
• Coordinate seating arrangements for guests.

Skills

Customer service

Fluent English

Communication skills

Attention to detail

Job description

Troy's Arlington
1650 E Randol Mill Rd
Arlington, TX 76011, USA

Description

From Cowboys Hall of Famer, Troy Aikman, Troy’s is a unique and iconic addition to Texas Live!. The venue offers a unique blend of live music, gourmet food and signature cocktails to create a social experience for all. It combines an elevated menu experience based upon Aikman’s personal favorites, including gourmet burgers with bold flavors and specialty margaritas made from the freshest ingredients. The menu showcases healthy lunch and dinner options, shareable sides, a selection of craft cocktails and a curated collection of wine and beer.

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.