Host - The Spot

ENT1009ECIL; Nashville (TN); On-site; USD 28,000 - 36,000; Full time

Job summary

ENT1009ECIL in Nashville, TN is seeking a friendly Host to manage guest arrivals, seat guests efficiently, and maintain smooth seating operations. The role emphasizes welcoming guests, taking reservations, and coordinating with team members to ensure a positive dining experience.

The ideal candidate has at least 1 year in customer service or hosting, fluent English, and the ability to work nights, weekends, or holidays as needed. The position supports a high-volume hospitality environment.

Qualifications

• At least 1 year of customer service/hosting experience.
• Fluent English; other languages a plus.

Responsibilities

• Answer phones and take messages/reservations.
• Maintain an accurate wait list.
• Greet guests on arrival and bid farewell to leave a positive impression.
• Greet guests in a friendly, upbeat manner and smile.
• Communicate effectively with guests.
• Report problems to management immediately.
• Coordinate seating for fast, courteous service.
• Occasional bussing of tables to expedite seating.
• Anticipate needs for scheduled special parties.

Skills

Customer service

English fluency

Communication

Reading/Writing

Seating charts

Math skills

Night/weekend availability

Job description

Host Responsibilities include, but are not limited to:

• Answers the phones and taking messages/reservations.
• Maintaining an accurate wait when necessary.
• Welcoming guests when they arrive to venue and bidding goodbye as they leave to create a lasting positive experience.
• Greet guests in a friendly and upbeat manner and smile to ensure guest satisfaction.
• Communicate effectively with all guests.
• Communicate problems to management immediately.
• Coordinate seating arrangements to provide fast and courteous service to guests.
• Occasional bussing of tables when needed to expedite efficient seating of waiting guests.
• Anticipate needs of scheduled special parties.

Host Qualifications

• At least one year of experience with customer service and/or hosting.
• Must speak fluent English, other languages preferred.
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the venue, the brand and the Company.
• Reading and writing abilities are frequently utilized, often when recording and reviewing reservations and table assignment system.
• Must be able to read, review and understand seating charts.
• Basic mathematical skills are used frequently.
• May be required to work nights, weekends, and/or holidays.

The Host position requires the ability to perform the following:

• Strong ability to provide attention to detail.
• Carrying or lifting items weighing up to 50 pounds.
• Handling objects (including food and utensils), products, speaking over and operating phones.
• Standing, bending, stooping, and kneeling.
• Must be able to stay in one location at either the entrance or exit of the venue for long periods of time and safely/efficiently move about the entire facility.