Host- The Charmant Hotel

Charmant Operations LLC; La Crosse (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Employee Discounts

Paid Time Off

Training & Development Opportunities

401K

Medical Benefits

24/7 Online Care

Pet Insurance

Job summary

Charmant Hotel in La Crosse, WI is seeking a Host to warmly greet guests, seat them, and provide information about menus and specials to ensure a positive first impression. You will assist with to-go orders and work closely with front-of-house staff to maintain smooth service.

Ideal candidates are 16+ with basic math for making change and strong customer service and communication skills; a team-oriented mindset and training will be provided to support an exceptional guest experience.

Qualifications

• Must be 16 years of age or older.
• Excellent customer service and oral communication abilities.
• Able to work well in a team and maintain a positive attitude.

Responsibilities

• Greet guests, guide them to seats, and present menus.
• Explain specials and answer questions about the menu.
• Assist front of house staff and maintain clean, updated menus.
• Ensure guests feel welcome with responsive, friendly service.
• Handle to-go orders and communicate with kitchen and wait staff.

Skills

Customer service

Oral communication

Interpersonal skills

Positive attitude

Team player

Tools

Basic computer skills

Job description

STEP INTO THE BIG LEAGUES

Geronimo Hospitality Group ain't your normal work environment. We are a collection of award winning boutique hotels, restaurants and clubs with cool people who believe THE STATUS QUO SUCKS and we do everything we can to live by that motto. At Geronimo Hospitality Group, we don't raise the bar. We are the bar. We create destinations, not pit stops, and we're looking for people who are ready to join a team that pushes boundaries and values hard work every day.

CHARMANT HOTEL

Historic bones, modern soul. Set in a restored 1898 candy factory, The Charmant Hotel delivers boutique luxury with warm design, rooftop river views, and effortless hospitality in the heart of downtown La Crosse.

PERKS OF THE JOB

We believe in rewarding effort and skill. Our team enjoys Employee Discounts, Paid Time Off, Training & Development Opportunities, 401K, Medical Benefits, 24/7 Online Care, Pet Insurance, and more. We demand a competitive spirit and offer you the chance to build your own future in return.

YOUR ROLE IN CREATING GERONIMOMENTS

In this role, you’ll be a key part of our team, ensuring that every guest leaves with a lasting impression. Your voice matters here - use it to build the future, make an impact, and continuously improve the guest experience.

As the Host, you will serve customers and extend great customer service by providing information to help with seating and to-go orders. You must have a positive personality as you are the first impression that a guest receives about the restaurant.

WHAT YOUR DAY WILL LOOK LIKE

• Greet guests as they arrive and take them to their seats. Provide a menu and explain specials. Answer any immediate questions the patrons have.
• Understanding the seating arrangements and timing of every table to be set.
• Confide in the Managers if problems with coworkers or guest arise so that appropriate actions can be taken.
• Knowledge of all menu items including any specials.
• Assist front of house staff when necessary.
• Keep menus clean, fresh looking, and up to date.
• Understand completely all policies, procedures, standards, specifications, guidelines, and training programs.
• Ensure that all Guests feel welcome and are given responsive, friendly, and courteous service always.
• Possess excellent interpersonal skills to relate effectively with Members/Guests.
• Ability to pay attention to detail.
• Exceptional organizational skills.
• Ability to be flexible, perform multiple tasks at once, and work in and with a team.
• Excellent phone etiquette.
• Thank the Members/Guest for visiting.
• All other duties as assigned.

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

GHG24

Requirements

WHAT IT TAKES TO SUCCEED

Experience and/or Training

Basic math skills required, must be able to add, subtract, and count change back to customer, legible handwriting, and strong customer service and oral communication skills. Must be 16 years or older. Will train appropriate candidates

Technology/Equipment

Basic computer skills

MANDATORY REQUIREMENT

• U.S. Work Authorization (required).

JOIN A TEAM THAT MAKES AN IMPRESSION

At Geronimo Hospitality Group, we are cool people who work hard. Every shift, every day, we push the boundaries and strive to be the best. If you're ready to own your work and create exceptional experiences, we want you on our team! Geronimo Hospitality Group is an Equal Employment Opportunity employer.