HOST - *RESTAURANT NOW OPEN*

Early Bird Night Owl; Cary, Northern (NC, KY); Hybrid; USD 17,000 - 22,000; Full time

Job summary

Early Bird Night Owl in Cary, NC is seeking a Host to welcome guests, manage waitlists with an iPad, and coordinate seating to ensure a smooth dining flow. You will answer phones, provide accurate restaurant information, and support the service team while upholding NC food safety standards.

The ideal candidate has at least 6 months of hosting/waitlist experience, a customer-focused and upbeat demeanor, and strong organizational and interpersonal skills.

Qualifications

• Minimum of 6 months managing wait lists and hosting.
• Customer-oriented and upbeat personality.
• Eligible to work in the United States.
• Excellent organizational and operational skills; detail-oriented.
• Excellent interpersonal skills with tact and professionalism.

Responsibilities

• Welcome guests in a warm and professional manner.
• Knowledgably answer guest questions, especially about hours, events, and seating.
• Efficiently answer phones and assist guests or take messages.
• Guide guests throughout the room and manage seating flow.
• Collaborate with servers and managers to support smooth floor operations.

Skills

Waitlist mgmt

Customer-focused

Organizational skills

Interpersonal skills

Professionalism

Education

HS Diploma/GED

Job description

AVAILABILITY

Early Afternoon Availability Preferred (Our restaurant is newly opened; we are opening soon for Lunch)

REPORTS TO

General Manager

MISSION STATEMENT

We are a neighborhood eatery where thoughtful details, warm service, and carefully crafted food turn everyday visits into meaningful moments of connection for friends, family and our team.

OUR CORE VALUES

INSPIRE WONDER

Innovate with Flavor | Surprise and Delight

FOSTER HOSPITALITY

Inclusive Culture | Home Away from Home

PURSUE EXCELLENCE

Exceptional Every Time | Details Matter | Quality First

DEMONSTRATE INTENTIONALITY

Empathetic Engagement | Anticipatory Service | Ownership Mindset

CULTIVATE COMMUNITY

Team Collaboration | Community Connection | Celebrate Often

POSITION SUMMARY

The Host is the first point of contact for guests and plays a key role in creating a welcoming, organized, and positive dining experience. This position is responsible for greeting and guiding guests, managing waitlists and seating using an iPad, answering phones, and providing accurate information about restaurant operations and local events. The Host works collaboratively with the service team to support smooth floor operations, maintains a clean and orderly host stand, and complies with all NC food safety regulations while contributing to a professional, team-oriented environment.

DUTIES AND RESPONSIBILITIES

Guest Experience

• Welcome guests in a warm and professional manner
• Knowledgably answer guest questions, especially in relation to hours of operation, restaurant and city-wide events, and seating availability
• Efficiently answer phones and assist guests and/or take messages
• Guide guests throughout the room
• Stay guest focused and nurture an excellent guest experience

Communication and Teamwork

• Effectively utilize iPad to manage wait list and seat guests
• Assist servers, bussers, managers on the service floor
• Communicate scheduling conflicts, vacations, and shift changes to managers according to policies and procedures
• Communicate in a professional manner to all other staff, guests, managers
• Work together with other staff in a "One Team, One Dream" mentality

Cleanliness, Health, and Safety Standards

• Ensure all work surfaces are kept clean and organized throughout service
• Maintain clean and presentable guest-facing areas, including windows and floors
• Comply with all NC Department of Health and Food Safety regulations at all times

QUALIFICATIONS

• Minimum of 6 months of managing a wait list and hosting preferred
• Customer-oriented and upbeat personality
• Must be eligible to work in the United States
• Exceptional organizational and operational skills, and detail-oriented
• Excellent interpersonal skills, including tact and professionalism in dealing with staff, customers, and management

*Ability to work a flexible schedule to include AM/PM shifts, weekends, and holiday

EDUCATION

High School Diploma / GED preferred

PHYSICAL ABLITIES

• Ability to be on your feet and alert for extended periods of time
• Ability to lift up to 15 lbs. as needed
• Continuous use of hands and arms
• Continuous bending, reaching, and twisting
• Maintains strong personal image and uniform standards

Note

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their supervisor.