Bell Person

Silverado-Resort; Napa (CA); On-site; USD 19,000 - 27,000; Full time

Job summary

Silverado Resort in Napa, California, seeks a friendly Bell Person to assist with check-in/check-out, escort guests, and deliver luggage to rooms while familiarizing guests with resort services and amenities. The role supports guests throughout their stay with courtesy and attentiveness.

Flexibility for long hours, ability to lift up to 100 lbs, and a valid driver's license are required; compensation begins at $16.90/hour plus tips, with opportunities to contribute to guests' memorable

Qualifications

• Must have a valid driver's license for the applicable state.
• Must be 18 years of age to operate a golf cart and Silverado Resorts vehicles.

Responsibilities

• Assist guests with check-in/check-out processes.
• Escort guests and deliver luggage to rooms and familiarize them with resort services and amenities.
• Provide shuttle service throughout Silverado Resort via golf cart and guest services vehicles.
• Perform routine cleaning and light maintenance of guest service vehicles and golf carts.
• Provide information, maps and directions as required.

Skills

Valid driver's license

18+ years old

Job description

SALARY RANGE - This position pays Minimum Wage $16.90/hour, plus tips. The Bell person is responsible for assisting with the check-in/check-out processes and accommodating guests during their stay in an attentive, courteous, and efficient manner.

Essential Functions

• Must adhere to the company’s Service culture – 4 Keys to creating guests for life.
• Must actively participate in team member referral program and be a Talent Ambassador for Silverado Resort.
• Must participate in all resort required meetings and trainings.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform/business attire and nametag.
• Be knowledgeable of all VIP areas.
• Be aware of all daily events.
• Report Safety or Guests Hazards to the Guest services management or Safety and Loss Prevention team.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must have thorough knowledge of the resorts, its’ features, and benefits.
• Load and unload luggage carts.
• Escort guests and deliver luggage to rooms and familiarize them with resort services and amenities (hours of outlets, pool, and exercise room, etc.). Provide a brief tour of the guest room highlighting the main features and benefits.
• Check/store luggage for arrivals and departures with luggage tags.
• Deliver luggage or/and amenities to the guest rooms.
• Provide shuttle service throughout Silverado Resort via golf cart and guest services vehicles.
• Perform routine cleaning and light maintenance of guest service vehicles ands golf carts/
• Assist with room changes.
• Maintain current listing of local and area attractions, special events and activities.
• Maintain list of local transportation guides, churches, sports arenas, etc.
• Assist Houseperson with guest requests.
• Provide information, maps and directions as required.
• Abide by all resort policies and safety rules.
• Perform other duties as requested by management.

Qualifications

• Must have a valid driver's license for the applicable state.
• Must be 18 years of age to operate a golf cart and Silverado Resorts vehicles.

Working Conditions and Schedule

• Flexible and long hours sometimes required.
• Heavy work - Must be able to lift up to 100 lbs. Ex
• Must be able to stand during entire shift.
• Must be able to move/maneuver in an outdoor environment during the changing seasons.
• This role requires operating a golf cart and Silverado Resorts vehicles.

SVR Management II LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), sexual orientation, gender identity or expression, national origin, ancestry, age, disability (physical or mental), medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by applicable federal, state, or local law. We are committed to complying with the California Fair Employment and Housing Act (FEHA), Title VII of the Civil Rights Act, the Americans with Disabilities Act (ADA), and all other applicable equal opportunity laws.

SVR Management II LLC participates in E-Verify. Upon hire, your employment will be contingent on proof of identity and eligibility to work in the United States, which will be confirmed through the federal E-Verify system.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.